<p>@booklady, I had to call Exeter yesterday with a question and have had to call other schools as well. Background: I have a real aversion to making phone calls and avoid them when practical. The people who answer schools’ phones are all pleasant. They are usually knowledgeable about the ins and outs of the application process, and if they don’t know an answer, they will find someone who does. And…I never had to identify myself, because my questions were of a general nature. I wouldn’t hesitate to call and ask how they handle March 10, if I wanted to know. Don’t worry about bothering them; it’s their job to answer questions, and the AO won’t be involved. Also, I wouldn’t hesitate to email an AO with an important question that can’t be answered another way. Of course, I am as new as you to this and may be wrong about everything! :-)</p>