<p>I bought a bluetooth bracelet for my son for Christmas on November 24. On Jan 2 he told me it doesn’t work. Emailed the seller (who’s in China) who proceeded to email every couple of days asking stupid questions like “exactly what is the problem.” I figured he was trying to delay the process. On January 10 he/she finally told me to ship it back and they would test it and then determine whether to refund, repair or replace. Did so immediately. I kept emailing every few days asking if they had received it. Would either ignore me or say no. I finally reported the problem to resolution center. Seller complained. Still wouldn’t do anything. I left negative feedback. Seller complained agan and asked me to retract (!) Still won’t do anything. </p>
<p>Now I’m trying to get ebay to do something or paypal, but it’s either too late, or I can’t figure out how. Any suggestions?</p>
<p>Also advice: never buy any electronic device from a foreign seller. I think paypal only gives you 45 days to ask for money back and they can delay that easily.</p>
<p>I have had to file claims with paypal twice and both times they were resolved in my favor. They are very reasonable and easy to work with so give it a shot. I think they really want to make e-bay safe for all so they bend over backward to resolve any issue - I’m confident you’ll get reimbursed. Good luck!</p>
<p>well, what was the warranty statement on the listing? Should you deal with the manufactuer or the seller after 30 days? </p>
<p>I don’t see question like “exactly what is the problem” is entirely inappropriate for them to help you resolve the problem. There is a 12 hour time different between these two places so there will be so delay. Also, Jan 25th is the biggest holiday in China, all sort things are on 1st gear - very slow for about 2 weeks. </p>
<p>on the other hand, I have nearly 80 stars on eBay with 100% positive feedbacks, and I have contacted ebay and paypal for issue resolutions. If you provide them with all the records and documents, you should get a positive outcome. </p>
<p>For expensive stuff, I always take pictures as I am opening the box, each step. I got a full refund of an expensive item after leaving seller a positive feedback. I found a defect two days later but have a picture to show it was there when I opened the box.</p>
<p>I haven’t filed for a long time and can’t remember about the paypal time limit. Did you pay by credit card ? That is your second line of protection. If you paid by credit card send a record of the item being sent back to the seller and the credit card company will reverse the charge for you. </p>
<p>When they do that, paypal will reverse the charge from the seller and assess them a fee of, $15, I think. Serves them right for not being good sellers.</p>
<p>If you log onto your Paypal account you can find the specific transaction you want to dispute. If you scroll down to the bottom there is a link to the resolution center and you can file a claim. I have also called to speak with a representative before and they are very helpful. I had a seller that refused to admit she had sold me something used ( advertised as new) but they settled in my favor. Don’t let a nasty seller intimidate you - if you feel ripped off you probably were LOL</p>