<p>Found an item I have looking for a long time at an amazing price on eBay Saturday. Used the “buy it now” function made the purchase and obtained confirmation e-mails from seller (will ship out in 5 days) and paypal. </p>
<p>This morning, I got an e-mail from seller who want to cancel the transaction with no reason given. There are three problems with that.</p>
<p>1) I really want this item at this price. I have had e-mails from the seller confirming the warranty etc. If seller made a mistake, well, too bad. we entered an legal contract.</p>
<p>2) I used paypal to pay the item. If the seller refunds my $$ via Paypal, it will cost me 3% to recover the fund from paypal. </p>
<p>3) I have yet to receive the item. If I agree to cancel and the seller does not refund, what do I do?</p>
<p>Basically, I purchased at the list price fair and square. I want it and don’t want to cancel. If as a buyer I am not allowed to cancel a bid, why should they allow a seller to cancel a sale? </p>
<p>Anyone esle has had similar experiences? How should I handle this?</p>
<p>Seller has the right to cancel a transaction. Maybe the item was already sold in another venue, or is damaged, or whatever. If they credit back your paypal, don’t nickel and dime them about your piddley transaction fee. Don’t be a cheapskate- be thankful you got your $$ back. If you are really feeling cranky and want to be mean or a bit of a jerk ( I do not suggest doing this), leave negative feedback, and move on. This is no big deal. Buy your camera equipment elsewhere.</p>
<p>I believe EBay transactions can be cancelled by EITHER party within a period of time. Dad II…what if YOU had changed your mind? I believe you would have wanted the same consideration afforded to the seller. Transactions on Ebay get cancelled all the time…that’s the way it is.</p>
<p>Actually, a seller can’t cancel or change the term once someone has bid on it or executed on the transaction. I just recently sold some concert tickets on eBay. If at the end of the bid someone won it for $100, then someone emails me to offer me $150, I don’t have the right to cancel the $100 transaction.</p>
<p>This seller is acting under bad faith. If you want the item, you should try to contact the seller to see if something could be worked out. If not, I would threaten to report him to eBay AND PayPal. Most of the time, both eBay and PayPal give some sort of guarantee on the purchase, so you probably could get the 3% fee back. I normally use my AmEx through PayPal to purchase any item on eBay. It gives me an additional protection. Yes, report the seller to eBay, because he is not a good eBayer. Both eBay and PayPal could possibly cancel his acct if he doesn’t live up to his end of the bargain, which was to sell the item at an agreed price. On the other hand, if the item is broken and it’s one of the kind, then there is not much you could do.</p>
<p>I am guessing that the item transaction occurred during the weekend, so the email acknowledgement for paypal payment, etc was probably auto-generated. Likely someone came back (if for eg. this was an ebay store) and reviewed the weekends transactions and probaly saw some discrepancy-- either the item had been listed in 2 different places and “sold” in more than one place (cant sell the same item twice) or perhaps there was an error in the listing (like listing for $500 instead of $5000), or the item was on consignment and sold or was damaged or any of a number of reasons that can affect the sale of the item. Both the buyer and seller can cancel a transaction under certain circumstances (I looked on ebay) but it can be sent to the dispute resolution if the buyer/seller cannot come to an agreed solution.</p>
<p>I rarely use ebay, but always check the history of the seller before buying. The seller can also cancel a bid if the seller looks to be of concern. Stay clear of buyers and sellers with a bad history and bad feedback.</p>
<p>The seller may not be acting in bad faith at all. If the buyer cant get it resolved through the dispute resolution center, he can file a negative feedback report, but should well expect to get one in return from the seller.</p>
<p>And paypal will probably not charge for a refunded payment-- or the seller can be asked to pay the fee. Again-- it may be more hassle than its worth to go after the service charge, even if it is the principal of the thing. Buyer can ask seller for a credit toward another item or something too. Lots of options.</p>
<p>The seller cannot cancel. Go to the Help section of ebay. When this happened to me: I confirmed the price via email because it was so low. Recieved the answer that the price was indeed for six items as a set. Then she refused to sell because despite confirming emails she made a mistake. Ebay has barred the seller from using the site (there were 3 sets of six involved). A purchaser has the same responsibility as it is a legally binding contract.</p>
<p>In your case. ellebud, the seller could cancel, but there was a consequence to that. Yes, the ebay dispute resolution addresses these issues. Again, in this case there is not enough information about why the sale was cancelled. Again, if the item is no longer available (cat knocked it off the shelf or something) its no longer available.</p>
<p>The listing came up on saturday from a seller with 100% positive feedback (over 70). According to the listing, they have more than 10 to sell. I actually e-mail the seller and received the confirmation of included content and warranty. After my paypal payment, the seller sent me two e-mails saying thanks for the purchase and they will ship within 5 days etc. I even alert some of the people I know about the deal. </p>
<p>One of my friend actually went to the listing on sunday but told me the “buy it now” price has since went up.</p>
<p>So, I think the seller has the goods and just wants more money for them. From my side, I have an contract for this item at the purchase price. I want it.</p>
<p>Retaliatory feedback to buyers is no longer allowed on Ebay.</p>
<p>From the OP’s description and the seller not giving a reason for the cancellation, it is probably a safe assumption that the seller feels he listed it too low, or received a better offer. Neither is grounds for cancellation, and the OP should go through the dispute resolution process and give negative feedback to protect future buyers if he can’t work it out with the seller.</p>
<p>Edit: DadII, copy a screen shot of the new, higher priced listing to use in your dispute.</p>
<p>Can’t a seller respond to negative feedback? It doesn’t necessarily have to be retaliatory to be responsive. Otherwise the seller is at the mercy of whatever criticism a buyer wants to say. </p>
<p>Sounds like this is either going to be resolved between buyer/seller or going to dispute resolution.</p>
<p>^^ Thats what I meant. A response to the buyers post under the buyers post. I didnt think they could/would post a separate feedback, but rather respond to the buyers feedback.</p>
<p>Funny thing…I went on eBay to get some college information and someone asked why the hell I would go on eBay to ask about colleges. Just saying.</p>
<p>Use the eBay Resolution Center. Document everything and reply to all emails from eBay and PayPal. My son had a good experience using the Resolution Center after a horrible experience with an eBay vendor a couple of years ago.</p>
<p>They used to be able to. Many sellers would withhold buyer feedback until received. They would then leave negative feedback to the buyer that dinged them. </p>
<p>An explanation/response under the seller’s own feedback would not affect the buyer once the auction # is no longer traceable.</p>
<p>You can go to dispute resolution thru e-bay as well as thru pay-pal. I purchased something that was never delivered. Pay Pal contacted the seller and gave them 10 days to respond and then fully credited my account at the end of the 10 days. They did not deduct the 3%. Start with e-bay and keep all of your documentation.</p>
<p>Dad II…do what Oldfort suggested. If it were me, however, I would be leary of receiving goods from a seller who REALLY didn’t want to sell me the goods. Maybe others can comment…can this Paypal transaction be canceled without penalty by Dad II within a certain period of time? Seems like that should be the case, but I’m not familiar with the internal workings of Paypal…or Ebay.</p>
<p>This happened to me a few weeks ago, and to a friend a bit before that. In both cases they were sellers who were fairly new to eBay and had listed items at really low prices with no reserve. In both cases, seller cancelled the transaction, refunded the money, but bottom line is we did not get the items.</p>
<p>My friend pursued resolution more aggressively than I did. I did leave negative feedback, but eBay said if the money was refunded, there’s nothing they can do.</p>
<p>And I’m really sorry. I’m a huge eBay fan–been buying TONS since 1996. It is really rare that there are problems with auctions.</p>
<p>o.k. The seller must be on CC. He/she has fully refunded me the $$, right back to the credit card instead of going to my paypal account. So, I don’t have to worry about that 3% fee.</p>
<p>He/she did this w/o my agreement on the cancellation. I called ebay. They said they can’t force the seller to sell to me because they don’t have the item in their possession. There are three things we could do - deny the request for cancellation - that will allow ebay to keep the fees. I could leave him a negative feedback, and the I could make a report to ebay under item not received. </p>
<p>At the end of the day, I could only make someone’s day bad but there is no gain for me. so, the case is closed.</p>
<p>Thank you all for your kindness and support.</p>
was that a compliment or an insult?? LOL. Maybe the seller was just a reasonable business person who wants to maintain a good online reputation and refunded all fees with no questions asked. Maybe this was made into bigger of an issue than it was. Understand if one is miffed that they didn’t score a great ebay deal, but plenty worse things have happened.</p>