<p>I have been trying for a week to get new service started in an apartment to which my parents will be moving shortly (from out of state). Verizon came to the building as scheduled and started service at the cable box last week. When I stopped at the empty apartment, I found that the jacks don’t work and that I need a service call to the apartment to get them working. What has completely frustrated me is that a service call I place yesterday for the jack service appointment for later this week was magically cancelled. And now I find out that no one can come from the phone company for 10 days. And my parents are being billed for service they don’t have. No credit is forthcoming. </p>
<p>Anyway, I am posting because Verizon said that jack service doesn’t have to be provided by them. I can hire someone else. But I am at a loss as to where to go with this to get the service up and running. Anyone have experience with this?</p>
<p>If this is a rental situation, is it possible that the landlord might be responsible for the maintenance of all internal wiring? So many people rely on cell phones only these days, the wiring could have been out for a while without anyone knowing.</p>
<p>As others have said, an electrician should be able to correct this.</p>
<p>It is a rental situation, and I am also trying to the get landlord to step up and do something. So far, all they have said is that the previous owner used another phone service (Starpower? maybe??) and therefore the jacks were wired differently. I don’t even know if this makes sense. Anyway, I have a call into the landlord’s agent and hope to speak to him tomorrow. </p>
<p>Another annoying thing. I set up this account to have a voice mail box. As the jacks didn’t work, I wanted to make sure that the phone service worked, so I called for the voice mail. I found out that Verizon was going to start DSL service later this week and that a modem was on its way to the apt!!! My parents don’t even know how to use a computer (another frustrating thing). So I got service I didn’t request, but can’t get the service I have requested!!!</p>
<p>When the modem arrives refuse it…give it back to UPS or the mailman and tell them I didn’t order this, I am refusing delivery. As for your phone service, Verizon is only responsible to get a signal to the outside of the residence. You should be able to find someone who does low voltage or independent phone work to fix the jacks, but it is definitely the responsibility of your landlor. Phone jacks are not wired differently for different long distance carriers but phone jacks are wired differently than internet jacks so it could be that the previous tenant had an internet based long distance phone service. For voice mail, call Verizon back and ask for a supervisor.<br>
You might try <a href=“http://www.gethuman.com%5B/url%5D”>www.gethuman.com</a> to see if you can get a number for a person without going through Verizon voice mail…</p>
<p>Yes! Today I finally spoke to a supervisor who said it was no problem to issue a credit until the time the phone jacks are repaired. I am waiting to hear from the landlord’s agent about their responsibility for ensuring that the phone jacks work. </p>
<p>While I have been on the phone nearly every day with Verizon here, my Dad is having trouble getting through to someone in NY’s Verizon office to discontinue his service. (It’s hard to get service and once you have it, they don’t make it easy to cancel service.) So today I tried to call on his behalf, and after talking to someone for 15 minutes, I was transferred to the “NY” office and then, of course, I was disconnected. I called back, got someone in a Virginia office (why Virginia?) who told me to call yet a different number than the one listed on the internet for NY. </p>
<p>Anyway, the supervisor I spoke to about the credit for the new service, is going to help me get through to the correct office in NY tomorrow (which, according to her, is closed this afternoon because of flooding in the office). She even gave me a phone number to use to reach her which is very surprising as most customer service people don’t even use their real names.</p>
<p>And re: the DSL, that was handled right away (I hope) as they cancelled the unauthorized order, and they are sending a UPS label to use to return the modem. I couldn’t refuse the UPS package as no one is living there yet.</p>