Need TV remote tech help...calling any and all techies!

Parent Cafe
1

We bought a new Vizio TV for the basement. DH went through set up. The vizio remote turns it on and will do volume. The Comcast remote will only do channel changing. DH said there is some way for the Comcast remote to read the vizio remote, so we can only use the Comcast one.

I got ahold of Comcast through chat and they said no, I had to use the vizio for power and volume. How ridiculous. We just had a Sony and was using the Comcast remote only.

Does anyone know how to do this? This stuff brings me to tears.

2

Actually the Comcast remote should be able to be synced to the TV itself, not the remote. There is likely a code you need to input while pointing it at the TV.

I would call, and ask someone to walk you through it. My cable service did.

Maybe start here?

https://www.xfinity.com/support/remotes/

3

Comcast remote should be able to control any TV, I don’t know the specific answer to your TV, but it’s worth persisting

4

Use the link in Bearcatfan’s post and pick your comcast remote. You’ll get to a menu that will let you select your TV brand. Vizio is listed. Follow their instructions. It should work out ok.

5

Thanks everyone. I had already done that and my remote wasn’t working like the instructions. That’s when I contacted Comcast and elected to chat online with them instead of calling. They had to resend a signal and then I could follow those instructions, but only changing channels would work. They said that I would have to use the vizio remote to turn it on and use volume, which is silly. So, I thought I’d come here to see if anyone knew how to sync the two remotes.

I think I’ll just have to call tomorrow.

6

You will need to input the code specific to Vizio TV into the Xfinity remote. Follow the link provided by bearcatfan.

7

Ok, I will give that a try.

Yeah, it worked! Initially, the first instruction wouldn’t work today. That’s when I called Comcast and they refreshed my signal and told me channel changing was all I could do.

They should have made me go through the steps again like you all said!

Thanks everyone…my Comcast remote issue solved.

8

You should definitely be able to match the remote to your Visio TV. Chances are there are multiple codes for a given TV provider. Find the instructions sheet for the remote and look for the TV section for Visio. On my remote for example there are 4 codes. You may need to go they all of them until you find a hit.

Chances are that the remote is originally through Universal Electronics. They have their own support page at urcsupport.com. They have instructions on finding the code of your TV as well.

9

I think that you may misunderstand the purpose of the two remotes system.

You may have solved one problem at the expense of having to watch/tolerate your least favorite news network.

With the two remotes system, you can force liberals to watch Fox News or conservatives to watch MSNBC or CNN simply by hiding one remote.