says" Config. email clients and other email help" in a black box… needs Duo Push to verify… lists my son’s phone number , but I’m not sending it to him to verify today… he’s already so nervous…
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Your student needs to change their credentials, they should not have shared them with you.
" Never share your Ohio State username and password credentials with anyone."
If you need help logging in the help desk phone # was very helpful and resolved issue for my son quickly
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