I am annoyed at my mother’s PCP. Last week she was sick-cough, mucus, and weakness. They don’t schedule sick visits, you have to talk with the nurse first. I have called right at opening at 8:00 and I think the nurse returned the call at lunch time. Talked to mom and said she would call her back after speaking to the doctor; she asked if mom had done a Covid test, which she had not. Nurse calls back mid afternoon and ask that mom come in the next day, Friday.
My aunt takes her as I had Grandfriends day at GD school. For some reason the doctor had in her notes that mom had done a Covid test, but mom said that was not correct. Now, I am worried about RSV, not Covid, and with her asthma, thinking she might need a chest x-ray. She did get a breathing treatment at the office, no testing, and asked to do a Covid test when she gets home.
She did get an Rx for steroids and antibiotics. I got to her place shortly after she arrived home, did a Covid test, which was negative.
She was feeling so poorly Wednesday night that I called again Thursday morning at opening. Nurse called mom late morning; mom actually was feeling much better. While talking to the nurse she would start coughing and the nurse could tell she was struggling a bit, so again, was going to talk to the doctor. I wanted mom to be seen again before the weekend as I worry about pneumonia. Mom had a good day yesterday, but did too much, so doesn’t feel good today. Nurse again calls back around noon today as she forgot to call back yesterday after talking to the doctor. At 2:30 today she wants mom to go right now for a chest x-ray; I had just left her place an hour before! Mom refuses to go today, so I told her I wanted to go in the morning in hopes it gets read and she hears back from the PCP before the weekend.
Why am I annoyed? You have a 93 year old that one week before moved to a retirement community and is sick. You don’t test for Covid, RSV or flu while she is sitting in your office? The Urgent Care centers all do a one swab test for these! You don’t think to get a chest x-ray with an asthmatic, sick 93 year old? No mention of OTC meds that might make her more comfortable? Sorry, we are a medical family and it irks me the lack of care patients are receiving. I shouldn’t have to request testing or medication, you should know what to do! I know medicine has changed, and it isn’t the same as when my husband started in the early 80’s, but come on, use some common sense and take care of the patient!
I have a few relatives that have used this practice, but have since left. The doctors are fine, but the staff is horrible, although this nurse seems decent as best as I have gathered from my mother.