Thank you for sharing. I so understand.
I tell this story sometimes cause it makes my giggle, and summarizes OUR experience.
A few years ago my son who was maybe 15ish at the time, was having tech issues with his Nintendo Switch. So he finds the number and calls tech support. I was proud he figured that out on his own. He’s talking total geek speak to the agent while I lean my ear in from downstairs marveling at the conversation that is way, way over my head. Then he yells down, “mom, what is my address?”
I snicker at this, but it’s so encompassing of our experience. To be so informed and adept in some situations and with some topics, and frankly clueless on others.