Phone service has not been working for over 2 months.

Parent Cafe
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<p>My mom and I just found out that our phone hasn’t been working for about 2 months and a half. After we started to notice that we were getting no calls, (we use our cellphones most of the time so it took us a while to realize it wasn’t working) we checked to see if it was the machine itself that had broken by replacing it, but it still didn’t work. I called COX communications today to tell them that we weren’t getting any service for a long time and that we found out recently and the representative said they can’t reimburse for anything because we didn’t call them when the problem started. I told her that I just found out that it wasn’t working and that we probably missed many important calls because of the disconnection, and she told me that it is not their fault that we did not find out about it earlier. </p>

<p>What do I do?</p>

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<p>Talk to someone higher up the food chain. You are talking to someone who can only say, “NO” and you need to talk to someone who can say yes. I’d think about canceling your Cox telephone–and tell them so. That is one thing a consumer can do–vote with their feet.</p>

<p>Thank you for sharing your story, though. I don’t have Cox telephone although we have the cable TV and internet. I’ve debated whether to bundle and get the telephone also (saves $$). I think I’ll keep my landline now…</p>