This was true at D2’s mid size research that is well known for its pre-med program (It’s one of its selling points to applicants and parents), but alumni applicants were given the lowest priority for things like application review and committee letters. She was told that IF the committee had the time after handling all current students applying for med, dental, vet, OT, PT, PA, etc programs, they would provide her with application support for med school, but her committee letter wouldn’t be ready until late August. Additionally, D was required to return to campus for an in-person interview as part of the process. (As in, no interview, no committee letter.) D2 found this requirement to be exceptionally inconvenient since she no longer lived near her undergrad, but 800 miles away and was working full time. Doing an interview meant taking time off from work and paying for a plane ticket…
The HP office did zero follow up with her to ask if she had been accepted and where. (Yes, and to multiple programs…) She has said if she had to do it all over again, she would have never bothered.
D2 has had several friends who either did career changer post-baccs or GPA enhancement post baccs. NONE of them used their undergrad advising office to handle their med school applications. They used the advising at their post-bacc programs. (It’s why one pays for a post bacc. It’s not for the coursework–you can get that anywhere even at a CC–it’s for the support and advisement these programs offer.)