<p>D3 is having problems with the roller ball on her blackberry. Has anyone had experience replacing the roller ball?
She took it apart and tried to clean it with rubbing alcohol but it still is not working. It works in 3 directions I think. I am not sure if she cleaned it right.</p>
<p>Disregard - I think the phone is still under warranty. Will have her call tomorrow.</p>
<p>That is a known issue and they will replace the device.</p>