problems with USC health insurance

Colleges & Universities University of Southern California
1

<p>I have been going to physical therapy for about 2 months for some knee problems, which should have been covered by the USC Aetna student health insurance. I even called them at the beginning of the summer to double check. I received a call from Aetna today saying they’re not going to cover it because it was a personal injury. They believe that USC should pay for it because I hurt my knee in an exercise science class. I don’t understand what I am paying $1000 for if they refuse to cover these physical therapy sessions. </p>

<p>Has anyone else had problems with the Aetna? Any advice? I’ve contacted several departments at USC and Aetna, but no one is really directing me in the right way. </p>

<p>I’ve been reading reviews about Aetna and a lot of people don’t seem to be happy with their services :/</p>

2

<p>That’s interesting. Where have you been having PT sessions? I’ve had ok dealings with Aetna so far, but it’s been mainly related to non-injury hospital visits. You could request written information on the specific insurance claim to see under what policy they refused to cover it.</p>

3

<p>I’ve been going to a PT clinic in Sunnyvale. I was able to get in touch with the referral manager at USC and hopefully everything will be okay.</p>