<p>“The only thing I dislike about Zappos is that you can only return shoes in new condition. If you have worn them, they wont take em back”</p>
<p>That’s outrageous! (sarcasm).</p>
<p>But seriously… Nordstrom takes back worn stuff… I expect to pay BIG bucks for that kind of customer service!</p>
<p>I agree about Amazon’s service. I go WAY back with Amazon. They used to send me birthday presents! Never had trouble returning anything, they let me keep great records of gifts given, and I love the reviews.</p>
<p>For all you Zappos mourners - try Shoebuy.com. I like it better. It also offers free shipping and free returns. If you become a member - there are discounts for frequent shopper and email discount coupons.</p>
<p>Zappo’s story- I have a friend who interviewed for a senior level accounting job with Zappo’s. He made it to the second round, and in a phone interview with HR he was asked a number of very odd questions. One was “On a scale of 1 to 10, how weird are you?” Another was, “If you inherited a million dollars, what would you do?” Well, he didn’t get the job. How weird do you want your tax accountant to be???</p>