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<p>That sounds very sensible, M2CK…</p>
<p>I know you said your friend has been away and that it’s pretty impossible to reach her in general, but I think I’d follow up your email by an attempt at a phone call or a message asking her to give you a call when she gets home. That puts a little more of a personal touch on it than an email, which tends to feel a lot more impersonal and business-like IMO in a situation like this. I’d reemphasize that your only concern was that she was not ripped off and insist that she not make up the difference personally if it comes to that.</p>
<p>However, from the way you describe her I’m sure your friend will probably ignore the latter!</p>
<p>Update - yes, my friend (even on her trip) didn’t wait to resolve this. She called the concierge, called me, texted me while she was sitting by a pool, I am sure. Last message from her was - she was over charged and will get a new card for D2. I have a feeling it was a mistake, and she was just saying that so I wouldn’t refuse a new card from her. But I would never know. She is a good friend. Thanks for everyone’s advice and input.</p>
<p>Maybe your daughter could get her some flowers or something to greet her upon her return home. With a note thanking her again for her generosity. I’m so glad it all worked out.</p>