<p>My daughter (a rising sophomore) took a summer course for which she did not yet receive a grade, apparently due to a billing snafu (long story, too detailed to go into here). She is adamant about trying to resolve this herself. However, I am out $4,000 and frankly am finding it very difficut to sit idly by. Any thoughts?</p>
<p>It is still August. Unless there is some kind of deadline looming, give her a chance.</p>
<p>Yes, I think it is OK for you to step in if she hasn’t been able to resolve it.
(You probably have more experience dealing with this kind of issue–sometimes it is easier for a parent to figure out the right person to call, the right words to say, etc. You might have to show her what to do.)</p>
<p>I agree with Consolation. Most of us wish our children would take such initiative.</p>
<p>This does not seem like it needs to be an either-or situation. Let her take the action (make the phone call, send the email, stop by the office) but with your behind-the-scenes guidance.</p>
<p>My son would say he’d resolve it, then wait until the very last minute when it could be too late if it doesn’t go smoothly, because he didn’t realize that someone could be on vacation, or something might need more signatures,etc. You don’t want to wait until people’s memories are fuzzy if there is not a strong paper trail. Let her handle it but keep a close eye and light a fire under her. Offer to make her pay to retake it if No grade comes through!</p>
<p>I might give her a deadline – say, one week from now to get it worked out. At that point tell the two of you are going TOGETHER to the summer school location and walking from office to office until it is worked out. This might be enough incentive for her. And also might get it worked out if she has not taken the right steps. I agree with those who say she might not have enough experience to even completely understand what is being said (“what does ‘posted’ mean?”), but give her a shot. If you don’t want to go in person when the week is up, you could try calling with the phone on conference call with her in the room. Ahem… the other option is to call behind her back.</p>