“… The Consumer Financial Protection Bureau on Monday released its 13th supervisory report [PDF] and found that, once again, many qualified students were blocked from participating in affordable loan repayment plans because loan servicers hired by the government failed to enroll them in the plans, despite meeting all the qualifications to do so.” …
https://consumerist.com/2016/11/01/some-student-loan-borrowers-improperly-denied-payment-assistance/