<p>Had my first AirTran/Southwest merger experience this weekend. Flew to Atlanta round trip, booked one way each way, and booked through Southwest.</p>
<p>I boarded an AirTran Boeing 717 in New Orleans, home city, and was wowwed by the experience. I had a seat in the second row, window, very wide seat, and the stewardess offered me a beverage as soon as I sat down, before other passengers had even boarded. She was an AirTran stewardess, and was talking to other crew members about being absorbed into Southwest. So this was not a Southwest trained crew member. Our business select section was a little over halfway full, and the plane held 110 people. I was offered soda three times during the flight, and when given my soda, I was given a cup of ice, with a whole can.</p>
<p>The return flight, leaving Atlanta, heading to New Orleans, was also an AirTran plane, though I didn’t notice if it was 717 or 737. Business select was the same wide seats, was full, and instead of a few select executives, it comprised several of us plain old folks.</p>
<p>This time, the stewardess passed out 4 ounce Dasani bottles, and later, passed around the basket of snacks to pick from. No offer of soda at all. In fact, an elderly gentleman had to ask her several times for a cup of coffee. Same stewardess also fussed at the entering passengers to move along, and instead of trying to diffuse seat selection conflicts, she egged the arguers on and complained to other passengers about their attitudes. </p>
<p>I was absolutely shocked at this behavior, especially given that the tickets were not cheap on this flight, and just because someone is not dressed in a suit and tie does not mean their money is not as good as anothers.</p>
<p>I will certainly think twice about paying extra for Business Select on another AirTran flight if it is more than a 25 dollar difference. When booking Southwest to Houston flights, the price difference is little more than the Anytime fare, and I frankly didn’t even look when booking my flight to Atlanta, as I was more concerned about getting to my event on time and had limited flights to choose from. </p>
<p>Next time I travel, if I have the luxury of booking far in advance, I may take one of those Wanna Get Away fares if I’m going to get that kind of service.</p>
<p>Also, if I travel to Atlanta, since it would have to be on AirTran, I may just go through Delta instead, and see what kind of service I get from them compared to the AirTran rudeness.</p>