Sorry, forgot to quote this from the thread (http://talk.collegeconfidential.com/university-virginia/1612619-suggestions-for-improving-the-uva-experience.html) you linked. OP did say after trying CAPS:
There were criticisms of how UVA CAPS could have been more responsive. They have an emergency hotline for extreme cases and try to schedule appointments based on severity. OP’s child was not scheduled for an immediate appointment.
So, I am not sure why CAPS told her that she was on her own, but it is possible that they evaluated her and determined that she was not clinically depressed or suicidal. CAPS referred to her a community support group, which makes sense if you are a normal and healthy.
There was one comment about UVA’s arrogant social atmosphere, which I am going to disregard because it is irrelevant to student health services and CAPS. (Most of the other commenters addressed this comment by talking about how UVA is rather inclusive despite that initial vibe).