@BFAbff (cute name, btw) Thanks so much, that does make perfect sense. From what I’ve heard, chomping at the bit doesn’t really describe the style of our school’s guidance dept, so we should be all good. 
It’s a shame the admissions process has got like it has and that it should lead to calls like the one you got. Seems like the system pushes people to their limits in terms of patience, leading to stress for everyone involved. I just hope I can remember to breathe deeply and send out kind and loving thoughts to everyone we deal with once we get into the thick of it!!