Are airline passengers entitled to transportation or space? Marilyn Wann, author of the book FAT!SO?, argues that purchasers of airline tickets are entitled to get from, “point A to point B, they are not buying real estate (BBC News).” Chicago Tribune columnist and reasononline.com contributor Mike Lynch argues with her. He says that, “Passengers are paying for real estate, a well-defined space bordered by two armrests that is barely sufficient to provide a tolerably comfortable flight.”</p>
<p>Apparently, the majority of Southwest’s disgruntled customers agree with Lynch. Southwest Airlines says that ninety percent of the complaints that it receives are from travelers who are angry that they were “sat upon” by overweight individuals who overflowed their seats (BBC News). To alleviate this problem, Southwest Airlines will begin enforcing **its 22-year-old policy **requiring overweight or obese passengers who take up all of part of two airplane seats to purchase two tickets (Barrett). Plus-sized passengers everywhere are furious; Southwest Airlines has been inundated with angry mail. But Southwest’s policy is not a malicious attack from a society that wants to punish the overweight; Southwest is simply practicing good business principles by trying to make the majority of its customers happy while still earning a profit on its deeply discounted tickets.</p>
<p>The policy, dating to 1980, is very simple. The Southwest Airlines web site says that if a passenger thinks that he or she will need two seats, he or she should purchase two tickets. If a traveler requiring two seats has not purchased two tickets, he or she will be discreetly taken aside at check-in and Southwest personnel will explain the policy to him or her. If any segment or his of her one-way or round-trip flight is fully booked, he or she must purchase two tickets to complete his or her travels (Barrett).</p>
<p>If the larger traveler purchased his or her first ticket at full price (around $300 on Southwest), the second ticket can be purchased at the deeply discounted child’s fare rate. If the larger traveler purchased his or her first ticket at a discounted rate (around $100 on Southwest), the second ticket will cost the same amount as the first. If the fully booked leg of the flight turns out to not be full, larger passengers will receive a refund on their second tickets (Barrett). If a larger traveler fits into one seat but his or her seatbelt doesn’t fit, an extension will be provided at no extra charge. He or she will not have to buy two tickets (Barrett).</p>
<p>Southwest Airlines’ discreet policy regarding larger travelers is designed to ensure maximum comfort for everyone traveling on the plane; also, it prevents the need to leave a passenger behind because his or her seat is filled with someone else’s bulk. Southwest Airlines claims that it has lost profits through denied boarding compensation due to this problem (Barrett). Travelers denied boarding are recompensed with free airline tickets, hotel stays, and sometimes even free car rentals (Barrett).</p>
<p>These things are very expensive, and these losses hit Southwest particularly hard because Southwest does not charge the high fares that other airlines do. On average, Southwest Airlines’ non-discount competitors charge $1,100 for a one-way seat in the coach section and $1,650 for a one-way first-class seat (Barrett). Southwest claims that, on average, it earned a profit from only six seats per flight in 2001 (Barrett). Southwest’s wise precaution against losses due to overbooked flights makes financial sense. Furthermore, it should be pointed out that larger passengers who buy two tickets from Southwest are still paying only half the amount that they would pay if they bought their tickets from Southwest’s more expensive competitors.</p>
<p>Southwest Airlines’ main objective is not luxury; its main objective is quality discount air travel. Mercury News columnist and frequent flyer L.A Chung calls them “the hero of budget travelers.” To provide these deep discounts, Southwest only flies Boeing 737 aircraft (Adkins). The typical Boeing 737 is a no-frills affair with simple seats, one aisle, three-seat rows, and no first class section (Adkins).