I’m an adult student and when I filled out my first FAFSA for the university I attended, I had no issues with anything - I understood everything, I did the Entrance Counseling, the university created a student account for me and everything was linked there and I checked off the option to have any additional fees taken from whatever money may be disbursed (title iv - although I didn’t know that was what it was called at the time). Everything was fine. I decided to transfer about a year later to a university that was a little closer to home and had a more extensive department/program dedicated to the degree I was interested in pursuing. I had to re-attend the new student orientation with that university and redo some of the financial aid paperwork.
I was not told at the student orientation that the title iv paperwork had to be done AT the Bursar’s Office - I had filled out/completed several forms online and assumed everything was turned in, especially since the online task tracker said everything was complete.
I now owe the school $1500 - well, now it’s $2000 due to interest. I’ve tried calling the financial aid office and the Bursar’s Office several times and told them that they never informed me I had to fill out a paper document for the title iv - their response has been “We told you at orientation,” When I try to tell them that, “No, you didn’t,” they essentially say it isn’t their problem.
Do I have any recourse here? My credit has taken a huge hit with this. I don’t feel I should have to pay for this if they didn’t inform me of the issue.