To forum friends. You're welcome!

Parent Cafe
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<p>Ever get stuck on customer service and wind up with a machine? <a href=“http://www.paulenglish.com/ivr/[/url]”>http://www.paulenglish.com/ivr/&lt;/a&gt;&lt;/p&gt;

<p>You don’t have to say it…</p>

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<p>Oo! oo! oo!</p>

<p>Straight to the Favorites list. With a bullet! :D</p>

<p><em>don’t anybody try it and say it doesn’t work. I wanna believe. Like in Tinkerbell</em></p>

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<p>Amazing! I’m going to post this next to my phone. THanks.</p>

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<p>Yes I do…THANK YOU!</p>

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<p>Wow, printing it out!! Thanks. </p>

<p>Now, if it would only help ONCE you got the HUMAN! LOL. Recently, I got a notice that the airlines changed my flight reservations for flights I had reserved quite a long time ago. I won’t get into the details. First several calls just to get anyone to deal with this (the change was an impossible one for me, didn’t coordinate with my kids’ tickets who are traveling with me, and more). After ten days of that (each of these calls were on hold for quite some time), and when I finally got someone who would deal with the changes, it was a TWO HOUR phone call…involving several people, conference calls, new staff who did not know what to do who then had to start over with other staff, all over something fairly simple…a change in flights they made, which needed to be changed (there was no dispute about the need or what I wanted whatsoever…they WANTED to help). </p>

<p>Susan</p>

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<p>My biggest frustration is when they ask you to punch in account #, social security #, zip code, etc. Then, when you finally get a live person after being on hold forever, the first thing they do is ask your account number!</p>