Transfer student -- NetPartner not working!

<p>So when I got my acceptance letter in the mail yesterday, there was no financial aid information in it. They said they would send it soon and that I could check NetPartner for any updates on my financial aid package, but whenever I try to log into NetPartner it says </p>

<p>"System Error, contact your IT department for help...</p>

<p>We apologize for the inconvenience. Contact the financial aid office if you still have problems using this application. Thank you for visiting our site.</p>

<p>Error Message:</p>

<p>System Exception"</p>

<p>I tried calling the financial aid office today but was on hold for twenty minutes and then the line died...I only have 9 days to postmark my decision about NYU and money is a huge part of that equation. Any suggestions about what to do?</p>

<p>I was accepted over the phone and I also get that message when trying to get on NetPartner. I think it means they haven't created the financial aid account for you yet, but it seems weird that you only have 9 days left to send in a deposit and they still haven't told you. Definitely keep trying to call.</p>

<p>I'm having this same problem. I'm a transfer applicant and they only give you two weeks to reply but I've received no information about financial aid at all and I can't send in my decision until I find out how much money I'm getting. </p>

<p>Did you ever figure it out?</p>

<p>I was getting that same message. I sent the financial aid office an email and they replied back in a few days that my access was reset.</p>

<p>apparently you don't get a net partner account until you send in your deposit, but I called financial aid and they went over my financial aid award on the phone instead of waiting for the paper copy to come in the mail</p>