@MassDaD68
Based on the “pilotswife blog” it appears he was escorted of the plane once and then ran back into the plane again. It appears the video we are seeing is him being escorted out the 2nd time around but I am not sure. You should read that wordpress document that sosconcern posted.
“The passenger was forcibly removed by federal aviation security (the disturbing clip that everyone is talking about) after running back into the secured area after being escorted out once. Once he did that, like it or not, they (law enforcement) were under full discretion of the law to apply necessary force to remove the threat. I’m not saying it’s pretty, but the only one who actually broke a law was the passenger.”
CNN reports he had a broken teeth, nose (his sinuses will require reconstructive surgery) and concussion, he should have been given medical immediately!
He was concussed, he had a broken nose, and they knocked out his two front teeth. Watch the video when he is back on. It is obvious that he is dazed and confused, repeating “I have to go home, I have to go home.”
His legal history has nothing at all to do with this. There is no reason to smear him with the implication that he is a drug user and thus somehow prone to irrational behavior. That is not what he did.
He got away from them. Cobrat- I’m only talking about the United incident. I don’t know what you mean by “both incidents”. It wasn’t United that used excessive force. It was the ground police. Can people not understand this? Was United wrong in asking the police to remove the guy? Probably. The crew needed to get to Louisville. Federal law. Period.
It would be interesting to see all other airlines inter office emails following both of these incidents. What would you all expect other airline CEO’s advice be to their employees to avoid a similar PR nightmare? I would think there would be some extra kindness from other airlines employees, or is that just wishful thinking?
Private businesses…especially those in the service industry like United are supported by customers who are paying for stipulated expected levelsl of service. Fundamental common sense in running a business, especially one in a service industry where customer service should come first.
Forgetting that fact by acting arrogantly heavy handed with and effectively burdening paying customers with the costs of the firm management’s abysmal planning and the firm will not only lose those customers…but possibly go out of business…and RIGHTFULLY SO.
Add in calling in/threatening security because passengers rightfully insisted on getting the service they paid for…especially when the bump off may be sketchy legally…and to add insult to injury by calling in security which overreacted to the point of assaulting an elderly man to point of severe injuries and what do you get?
Abysmal management that’s worse than what even the bumbling Colonel Klink and Sergeant Schultz could have come up with if they were presiding over United’s management as a friend pointed out.
The amount of negative PR befalling United atm…and increasing as international condemnation…especially from East Asia only compounds this issue…especially considering United’s been trying to expand their business in that part of the world only further reinforces those points…
@raclut Ok. So he was asked to leave and did so. Then he runs back on the plane ranting and raving about going home, sits down, police called and he is dragged out?
The news is implying he ran back on the plane after being taken off. I would agree that if he did do his little rant first, then it explains why the police treated him the way they did. At that point it is not know what his intent was when he rushed the plane.
Yes, Consolation, because I actually have some knowledge of what the legal implications might be.
Of course United will suffer because of this situation and would change it all if they could. They can’t. Money will be paid, Dr. Dao can go back to his restricted right to practice medicine (although with all the $$$ he won’t have to worry, right?) and social media can continue to second guess every move! I hope all of you corporate CEOs here on CC are applying for high up jobs at the airline so you can straighten them out! They need you!
Actually, if Dr Dao suffered brain injury with his concussion (plus his other serious injuries), which he well may have, it’s not clear what his personal options going forward may be and only time will tell his fully he ever recovers.
Then why was he bleeding and acting dazed when he ran back on the plane? Where did the blood come from? Am I not supposed to believe my lying eyes here? There’s video.
MomofWildChild, I think you are inclined to take a dim view of claimants because of the many bogus ones you encounter on a regular basis. Your ongoing insistence on demeaning Dr. Dao personally for something that is wholly irrelevant seems to be an example of instinctively going to war for the corporation.
I don’t know if this has been mentioned but apparently the crew didn’t need to get to Louisville until the next day. It wasn’t like they were trying to make another flight or something.
The airport thugs and the United CEO are not coming off as truth-tellers here. The initial police report said that Dao “fell.” Video proved that to be untrue. CEO Munoz said Dao was “belligerent.” Video shows he was not. Once someone is demonstrated to be a liar, we can’t believe anything they say.
