<p>Every four years Consumer Reports compiles an Airline Customer Satisfaction Survey. USAir scored “worst” in 2007 and 2011. What are the chances for a three-peat in 2015? Does anyone see any challengers on the horizon?</p>
<p>[US</a> Airways lands lowest satisfaction ratings in flier survey - CNN.com](<a href=“http://www.cnn.com/2011/TRAVEL/05/10/us.airways.low.satisfaction/index.html?hpt=Sbin]US”>http://www.cnn.com/2011/TRAVEL/05/10/us.airways.low.satisfaction/index.html?hpt=Sbin)</p>
<p>I gotta say…my biggest beef with USAir is that they have a hub in Philly. I’m not sure whether it’s USAir or Philly…but I would sell my soul to the devil rather than connect a flight in Philly.</p>
<p>Ugh - I think I’m flying with them when I go to England to visit my Mum and brother in June. Guess that’s why the ticket was so cheap.</p>
<p>just checked - it is United for the domestic part, Continental for the international. Not flying through Philly (which I guess is a good thing?).</p>
<p>I suppose I’m fortunate. I’ve taken two hundreds flights during the past ten years, and I’ve only been abandoned three times. Those three abandonments … “Your connecting flight has been canceled, and since it’s now after midnight …” were in Philadelphia, Phoenix, and Philadelphia again. (Need I say more?)</p>
<p>I’ve never had any issues with USAir. Continental however, nothing but delays and screwups.</p>
<p>thumper, you hit the nail on the head! Any airline with a major hub in Philly is just asking for low raitings. I avoid that airport (as well as LAX and O’Hare) as much as possible!</p>
<p>Surprised that Virgin America didn’t make it to the top of the satisfied list with Jet Blue and SWA. Limited markets perhaps?</p>
<p>I would guess its Philly not US air. I’ve flown US air for 30+ years and dont have issues unless I connect through Philly. Nearly every time and the later in the day it only gets worse. So if I cant avoid it I aim for Philly early in the morning before things have an opportunity to pile and screw up!</p>
<p>I sort of don’t care. With relatives living all over the nation, my strategy is to develop absolutely no loyalty to any one airline. I hawk for the best advance prices and that’s that. I believe that over the years I’ve saved, even though I get no mileage points from anyone. </p>
<p>I always assume when flying I’ll be slightly dissatisfied with the experience, but glad to arrive. I say “thank you” when the FA’s say “buh-bye.”</p>
<p>Most people I know care more about the cost of the flight than the service.</p>