Verizon credit due to outage

Parent Cafe
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While Verizon is offering $20 for this effected by the outage the other day, there is questions surrounded why it is not automatic. Seems Verizon “might” send you a text that you have to click on to accept the credit. As most of us know, you don’t click on text links, and there is already scammers sending out fake text.

I did an online chat for my 95 year old mother; if she got a text, she wouldn’t know as she doesn’t look at them. I delete text and spam vm when I visit. While AI said there was a long wait when I typed “live agent”, I has someone within a minute. Originally she offered $30 for a being a long time customer, and I innocently asked if that was monthly. I had ready people were getting significant amounts, especially those with multiple lines; mom just has her line, and her monthly statement is only $60. At the end, Nancy ended up offering me $60 for the troubles this cause mom.

While on the phone, I could see the $20 credit show on her online account, and asked about the remaining $40. She said it might take awhile due to the number of people looking for refund. I could accept that answer, and did receive an email about a $30 credit, the amount she originally offered.

I now see a $20 credit, and another $30; I am guessing the additional $10 will not show, but quit happy with $50 for the day mom did not have service. For those that have tired, or going to try, the $20 shows on the bill as smartphone line-access, and the additional $30 shows ALP share.

I am happy to have this $50 in mom’s wallet vs. Verizon!

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I got a text, didn’t click on it, went on the app, clicked a link and got $20. I have been a customer for decades, 7 lines. A friend called, argued and got $70 for her 6 lines I spend yesterday on the phone with ups and Amazon and didn’t have the strength. My daughters were flying to Newark from London with friends, fortunately the friends had AT&T, and H’s work phone wasn’t Verizon (he was picking them up). They met a student from NJ coming home, she planed to uber, so they called her when and gave her their Venmo. Cab lines were nuts.

3

It is ridiculous that it is $20 per account, not per line. I had nothing but time as I am home with a migraine; couldn’t get any worst spending time online with Verizon!:laughing: I was blow away that it was only 10 minutes after hearing others mention 2+ hours.

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My daughter had service all day, in fact she called me to see. Her husband did not.

They have different area codes but are on the same plan. That would seem like it would be but he only recently was kicked off his parent’s plan and onto his wife’s. Who is on a plan with her aunt and cousins. Aren’t phone plans funny?

She called us because we have t-mobile. We have our mothers with us.

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I also got the text, worried it was a scam, went on the website and applied for it there. As far as I can tell my phone wasn’t affected so I’m satisfied with the $20 even though we have three lines. My electric bill on the other hand!