My dad states he was having trouble connecting to the internet from his newish Chromebook (former limited familiarity with PC). He has Verizon triple play - TV, phone, internet- and he received a call asking if he was having trouble. He did not make the initial call. He assures me they didn’t ask for credit card number and he worked with them for a while but grew frustrated and ended the session, preferring to wait for my BIL to visit.
Anyone ever hear of this sort of support?
Dad lives independently in a CCRC
Maybe they were able to pick up that he was having connection troubles from their end? Still, it seems very unlike Verizon to reach out to a customer having a problem, and in general, I’d hang up on a call like that even if I were having issues. I’ve never heard of any company’s customer support doing that.
I don’t think they would have any way of knowing that a device wasn’t connecting. It makes zero sense. It sounds very sketchy to me. They may have asked for a CC number later on in the conversation if your dad had continued on the phone.
We have been a Verizon customer - five cell phones, land line, internet, cable, FIOS for fourteen years. Through hurricane outages, a dead battery in the FIOS box, duracho outages, router problems, set top box problems… And NEVER has Verizon initiated a call.
However, if your father lives in a retirement community and the entire place is served by Verizon , the internet outage may have been widespread within the community, and maybe the call had something to do with whatever repair was done. Just a guess. I don’t really know how that would work.
Yep, sounded too sketchy to me too, but I wonder if he clicked on a Verizon help link which prompted the call.
Even if it was a scam, Dad does nothing financial on his computer.
He mostly looks at the obits from his old neighborhood newspapers, and checks for the occasional email.
I have gotten great phone customer service from them. After my brother died unexpectedly, I used my phone way over my plan minutes in the next couple weeks. When my bill arrived it was $1,400!!! :(( I called, and they backdated me to a plan for $60 per month with no contract extension. A couple months later they phoned me and said they noticed my usage had dropped down again and offered to drop me back down to a cheaper plan (again with no extension). So not the same situation, but they did call me.