<p>LOL! This is overly presumptuous. </p>
<p>I don’t have any patience and stop wasting even more of my time thanking me for an attribute that I simply don’t possess!</p>
<p>If you’d stop thanking everyone for their patience, you’d be able to get to the calls quicker and wouldn’t have to thank people with no patience like me for their patience. </p>
<p>Just answer the call and take care of business. </p>
<p>Thanks for letting me vent!</p>
<p>Your call is very important to us!</p>
<p>Due to the high volume of calls you will need to call back…click.</p>
<p>I like the ones that tell you that there is a high volume so you’ll have to wait longer.</p>
<p>For checking accounts, press 1 or say “checking”…</p>
<p>Last week I got exasperated trying to get what I wanted and just blurted out “can I just talk to a person?” Suddenly, it actually clicked me through to a customer representative. Who knew all you had to do was ask?</p>
<p>Sometimes I just hate all of the new technology (not that this is so new.) Wasn’t it great when you always got a person on the other end of the line? There was no “online” anything, and people had to talk to other people to go about their daily lives.
I miss that.</p>
<p>On some systems if you click “0” even if that option is not listed you will get connected to a live person. Other times no such luck. Though not related to phone systems but credit card swipe readers is when you swipe your credit card to pay and you are asked if you want to pay with that card! Duh!</p>
<p>Automated system: "For flight reservations, say “Reservations”
Me: “Crap! I hate these games!”
Automated system: “I did not understand your selection. Please stay on the line, and a representative will be with you shortly”
Nice…</p>
<p>use [Phone</a> Numbers, Shortcuts, Reviews & Customer Tips - Companies Worldwide - GetHuman.com](<a href=“http://www.gethuman.com%5DPhone”>http://www.gethuman.com) to get a person, or jsut keep hitting 0 or saying "representative.</p>
<p>“Please listen carefully as our menu options have recently changed”. </p>
<p>C’mon, you think I really believe this?</p>
<p>I have ZERO patience, so I ALWAYS click 1 for Spanish,and I don’t speak a word of Spanish, they almost always transfer me directly to an English speaking rep</p>
<p>I hate voicemail but I love, love, love live chat! I am a good typist and I love being able to take a screenshot of the window in case I need it later.</p>
<p>It is all so boring, that I loose track of which number to press at times, which sends me back to a previous place in the options list. </p>
<p>The worst of it is, there are nice folks in this country who would be happy to answer these calls and have a job, rather than automating everything.</p>
<p>I usually hit 0. If that doesn’t work, screaming “human, represenative or help” does. Definitely going to try the press 1 for Spanish thing though, although even having that option be #1 raises my blood pressure…</p>
<p>Our state gov’t has the “due to high call volume, please call back”. More of our tax dollars hard at work :(</p>
<p>My landline co. (Frontier) has the most horrendous phone tree ever. They deserve every landline customer they lose!</p>
<p>This was me today! </p>
<p>Getting ready to move, I set aside the afternoon to call the utilities, credit cards, credit unions, and banks. As the afternoon wore on, I got smarter about coping with the voice activated systems. I spoke with real humans in all but one case, and all of the humans I reached were absolutely charming and polite. </p>
<p>The one case where I didn’t reach a person, I was offered the option to leave a call-back number. However I figured out how to ask for the service to be shut off at the company website so I did it that way.</p>
<p>My biggest complaint is when they put me on hold, and their hold “music” is a repeating message that I can do x, y or z at their website: double-you-double-you-double-you dot big company dot com. If I could do what I needed to do on the website, why would I be calling them? The worst is when I’ve gone to the website and it’s malfunctioning OR it specifically tells me, “to do such-and-such, please call our customer service line.” Then the customer service hold message keeps telling me to go to their website. UGH.</p>
<p>The absolute worst is when they call and an automated voice says to please hold. Seriously? You call ME and then don’t have time to talk?</p>
<p>Don’t you hate it when you shushed someone in the room so you can hear a recording about which button to press?</p>
<p>Not that I like any of them, but my preferred “call waiting” messages are those that tell me how much longer I’ll have to wait.</p>
<p>How about " The approximate wait time is about 40 minutes " Really ? Then , 20 minutes later , " The approx . wait time is about 40 MINUTES " !</p>
<p>Got sick this weekend while traveling and had to change a flight–wanted to return home on the same day, but at a later time. Got a recorded message for changing flights and was screaming by the end of the transaction. The prompt said to give my confirmation number–and to use names for letters, i.e., “C like in Carol”. I have a head cold and can barely speak–every single time I gave the confirmation number the computer interpreted it incorrectly. I finally gave up and starting chanting–"representative, representative . . . " There wasn’t a prompt for speaking to a representative immediately. This was for a Continental flight–Continental has merged with United, but it’s not totally complete. After I spent 20 minutes changing my flight, the representative told me I had to call Continental to issue the e-ticket since I made the initial reservation through Continental. It was a painful experience. I ended up spending 3 hours in Ohare Airport today. The only positive part of the experience was that H reminded me I could go to the United Lounge with a business AMEX card. It cost me a few bucks, but it was well worth the price.</p>