After months of work and testing, we’ve finally launched our new forum experience. We explored many options before arriving at this one, but change was necessary to improve our community experience and increase participation on College Confidential. The new platform solves many issues people have experienced finding and following discussions they are interested in. It’s always difficult to get used to a new interface, but I think most people will find this platform a smoother experience. I found these tips and tricks helpful as I was starting to test the platform. You can also check out our FAQs section where @CCadmin_Jon and I will be sharing how-to posts and videos as well.
This is far more than a cosmetic change. In the past, we experienced friction fixing issues and creating new features for the forums. As of today, the College Confidential Forum runs off of servers that our developers control and uses technology that is well-supported. In addition, the new software is highly configurable so that community managers can tune the way the forum functions. That means fewer frustrations and more improvements for everyone.
We know there are important items that need to be addressed immediately. In order to reduce downtime at launch, we put off importing:
- private messages
- reactions: agrees, helpfuls, and likes
- view counts
- some avatars may not have been properly imported; those affected, please re-upload your profile pic
In addition, @mentions are currently not linking to user profiles, but you will still get a notification when someone mentions/tags you.
We will keep you posted as we work to import these items/fix these issues as soon as possible.
There is one unfortunate change that we can’t do much about. Some special characters (like apostrophes) are not allowed in username and have been changed to underscores (_). If your name was changed because of the import and you’d like to change to something else, please use the contact form to let us know. We’ll do what we can to make things right.
Meanwhile, we’re also going over all of the feedback from testing with moderators, 1-on-1 interviews and the generous volunteers who looked at the preview site over the last month. As we look at the list and prioritize the work, we’ll update you all on what we are working on. You can expect those updates to be a regular occurrence.