<p>H is supposed to travel on 10/4, but united airlines made amistake and changed her airline ticket to 10/2. We’re not ready for him to leave today…They don’t take reponsability to ensure a seat on 10/4. He’s on a biz trip and needs to be in china by 10/5. Do we any recourse about this? what else could we do?</p>
<p>the travel agency made the mistake not the airline. Does anyone know what are the options to mix this mess?</p>
<p>I don’t know what the options are, but I am convinced of this:</p>
<p>The travel agency knows what the options are (as that as its business), and the only way you can get the travel agency to fix it will be if you can convince the travel agency that this is its problem, not yours, to fix.</p>
<p>I had an issue with UA last week. Ended up spending 1.5 hrs on the phone with them, spoke to 4 different people. The solutions each one offered got progressively better and finally ended up with what I wanted/needed. Can you work your way up the United chain and see if you can get at least closer to what you need if the travel agency is not stepping up? I can’t believe that United, with its reach, can’t find a seat for your DH. They can, if needed, override all the booking ‘rules.’ I went from $1000 to $600 to $450 by the end.</p>
<p>hope that everyone has accounted for the Date Line and 24 hour actual travel time.</p>
<p>If the travel agent made the mistake then the travel agent should fix it even if it costs the TA to do so. Of course, a lot of TAs won’t do it if it means money out of their pocket. Does the TA agree that they made a mistake? </p>
<p>This is one of the reasons I go directly with the company (UAL in this case) unless forced to use a TA (i.e. work) and I always check the reservations immediately after they’re made because TAs make mistakes.</p>
<p>I’d be surprised if UAL will do anything to rectify this other than offering an available seat on the other flight at what will likely be a more expensive rate - probably ridiculously expensive since it’s so close to the departure date.</p>
<p>Thanks all for your replies and suggetions. The travel agency made the mistake. The receipt my DH got from TA indicates 10/4; however, they booked the airline ticket for 10/2. TA found a another flight for DH, but they charged my dh $300 penalty for re-booking. I told my dh that he shouldn’t pay for it since the TA agency made the mistake. Anyhow, dh told me he doens’t have the time to be fighting with the TA…I feel like suing them in small courts, but I don’t have time to go throught the trouble for $300 bucks…</p>
<p>Mom, and that is what the TA is counting on. I guess one needs to “pick their battles”. I know how you feel. We recently had a disagreement with an auto dealer when we returned a car that was leased. They told us that we had a broken console. We expected them to fight with us to extort a few extra dollars on the back end, so we took pictures of the inside and outside of the car before returning it. They lowered the amount that they wanted from us, from $400 to $100. Yeah, we paid it at that point. I hope they enjoyed the $100, because we will no longer purchase or lease from this company. They are stupid because they lost years of future business with us forever to gain $100. DH says that on principle he just will not buy any auto from them again.</p>
<p>Mom,</p>
<p>From your description it’s clear that the TA is at fault and therefore you shouldn’t have to pay the penalty. I’d pursue it by writing them a letter stating that due to their error they need to refund to you the penalty charge. If they refuse then write them another letter stating that you’ll pursue legal action against them if they don’t refund it. You can alos file a complaint with your local BBB.</p>
<p>^^^I agree with ucsd. You have a receipt from them with the 10/4 date on it so you should easily be able to prove your case. Tell them you will be pursuing legal action and you will file a complaint if they don’t refund the charge. They are completely at fault. Don’t let them get away with this.</p>
<p>If you paid for the ticket with your credit card, you can file a dispute with the credit card requesting a reduction in $300 for the amount you paid to the TA for your ticket. You can submit the copy of the receipt showing the ticket purchased on the 4th, the airline showing they booked you on the 2nd, and the copy of receipt for the $300 change fee.</p>
<p>I think that is cut and dried and the credit card company will rule in your favor. A lot easier than small claims court.</p>
<p>Where did the $300 penalty charged to? Just dispute that portion with creit card company will be better than get a deduction from the original charge or deal with TA.</p>
<p>I’m pretty sure that fee was paid by the OP and directly to United Airlines.</p>
<p>She won’t have luck disputing that charge because the reason why the wrong flight was scheduled was not due to an error on United Airlines part.</p>
<p>It’d make far more sense to dispute $300 of the charge to the TA. Yes, it’s possible to dispute just a part of a charge and that is because the item purchased (an airline ticket) was not useful in its current state (wrong date scheduled) and required the OP to spend extra money for it to be usable ($300 change fee). That money should be refunded.</p>
<p>^^ditto what babyontheway is saying…and to add to that, the receipt is an implicit contract; 10/2 flight does not fulfill that contract…assuming this is a visa or m/c (or amex) they will delete the charge as long as the amount is in dispute…you will have to fill out a form but it really should not be an issue…the credit card companies do this all the time.</p>
<p>Just curious…when did the OP book the flight and when did the OP notice the date was incorrect?</p>
<p>I agree that a letter to the TA is the way to go…for now. Enclose copies of the receipt with the correct date and the ticket receipt with the wrong date.</p>