Yes, son does not have a compelling argument to choose this school (other than the full ride), can’t he play his video games at any school? My DD’19 would get hooked on schools for things like having cute fairy tale names for floors in their residence halls. I’d regularly have to drag her back into reality with things like having her major, or being affordable. I was mean and made her keep the semi-local public with everything she wanted on the list and she’s now very happy there!
Not sure the rudeness of staff should be a deciding factor for OP, but things like academics and the difficulty of getting to and from airport should certainly be considered.