working in Customer Service isn't all that bad.

College Confidential Community
1

<p>I’m currently in the middle of a one month internship working as in customer service for vodafone, where we handle calls from Australia.</p>

<p>Anyway, every once in a while a very un-intelligent customer calls us, and makes a fool out of him/herself hehe which keeps me amused.</p>

<p>for example:

  • Customer: Gooday mate. I want you to make my cell phone ring louder!! Your network sucks, and I can never hear my phone.</p>

<p>or,</p>

<p>customer: There’s something wrong with your network, mate! I can never receive calls…well, every time someone calls me, it stops ringing ang and gives me some “missed call” rubbish. What’s up with that?</p>

<p>or,</p>

<p>customer: There’s something wrong with your coverage, mate! I can’t seem to get anything to work on my phone!
me: what seems to be the problem, etc… and after 10 minutes
me: can u put your SIM card in a different phone, perhaps it’s the problem
customer: what are you talking about? Was I supposed to put it in the phone in the first place?!</p>

<p>or,</p>

<p>customer: I can’t send messages on your stupid network! I’m trying to send a message to my friend in Japan but it doesn’t work!
me: are you sure you typed in the exit code and country code correctly, sir?
customer: what? I thought that you only do that with phone calls…<em>scratches head</em> oh well, gooday mate!</p>

<p>and many more of that …</p>

2

<p>We’re all going to suck with technology when our kids are our age.</p>

3

<p>Nah, I doubt it. Just take a look at how many baby boomers have iPhones. If you keep up on the technology, it won’t be that hard. But if you take a five year hiatus at any point, it might be difficult to catch up to the rest of the pack.</p>

4

<p>I honestly have not crossed any baby boomers with iPhones. If they do, have both the funds and the leisure for it.</p>

5

<p>Maybe my samples are skewed. My aunts and uncles are all really big into technology. My aunt, for instance, knows enough about computers to run full-blown Linux on her home computer. I have an uncle that writes software for the government. I also have an uncle who is an Apple fanatic, and pretty much buys everything Apple just because of the name. It’s definitely possible to stay current in technology. Keep in mind that all of those people I listed never saw a computer before they started working in the 80s, and none of them had home computers until the late 90s.</p>

6

<p>I have yet to come across a retired person who knew anything about computers. And those who do. know how to use Microsoft Word only…</p>

7

<p>Oh, and by the way, here in the States, we don’t have Vodafone. I had to learn from the fountain of knowledge that is Wikipedia.</p>

8

<p>Verizon is Vodafone’s equivalent since they are both holistically the same company.</p>

9

<p>

l
You would think so but no. Research has shows those smartest in technology were born in or before 1989. In the 1990’s through today there has been a steady decline in technology literacy. </p>

<p>Literacy in technology was on the rise until 1990 and then in the past 18 years every year it gets worse and worse.</p>

10

<p>I think part of that is how technology has become more user-friendly. Now, no one has to know how the syntax for solving a quadratic equation. The programs do all that. So in that respect, yes, people know less about technology now. But technology is also much more diverse than it was in 1990. It’s hard to compare.</p>

11

<p>well JB your right on to the reason. Knowing how to use facebook and a iPod is not exactly as hard as lets say even building a standard home pc. Did you ever wonder why Linking Logs, K’nex and erector sets, along with hobby shops and stuff all went out of style. Most today could care less how something works, as long as it does.</p>

12

<p>^ true. However, for some reason the younger you are the easier it is to get something across - the faster you learn and take in new information. I spent around half an hour yesterday explaining to my grandmother the difference between recharging her cell phone battery, and charging as in putting money in it lol :)</p>

13

<p>The reason the rest of the kids suck at technology is that there is big money in people who don’t know how to use technology. Making sure they know how to drive from point a to point b, nodding their head and being abused is allllllllllllllllllllllllllllllllllllllllll America needs to be the world’s strongest economy.</p>

<p>I feel as if the stats Dr. Horse throw out are mostly relevant for the US only.</p>

14

<p>well yes it was a American study, as we can see a much higher degree of non American students in engineering, science and math programs in American schools.</p>

<p>Theirs a reason Bill gates will go to congress and push for more H-1B visas.</p>