<p>I am not a person to make waves, complain, etc. I’m nobody special, just a person. But…I had to change doctors. The doctor is fine, she’s young, wasn’t very invested in our visit but it was adequate enough for just a check up. Her nurse is absolutely one of THE nicest people I have ever met, sincerely sweet. BUT. Honestly, she is apparently not very bright. I have had more problems communicating with her and get prescriptions and lab work right etc. and now this week yet again, they called in a refill to the wrong pharmacy. I had asked for a refill at the pharmacy so obviously they contacted the office. But Not-So-Bright must’ve called in a refill to the pharmacy I used to use. I can’t imagine what part of phone number xxx-xxx-xxxx or fax number she didn’t get when they contacted her.<br>
Cripes, would you ask to speak to the office manager? She is driving me nuts. CanNOT “get it” when you talk to her.</p>
<p>I would talk to the office manager. Explain your experiences without a lot of emotion and see how he/she responds. You will be able to tell whether they care about your patronage. I have found that nothing will change if you don’t speak up and as a business owner you don’t know how to improve without feedback. </p>
<p>I agree. We just contracted with a cleaning agency to clean our house every couple of weeks (I am a terrible housekeeper). The owner practically begged me to let him know if we aren’t happy with something, because they can’t improve if they don’t know there’s a problem! It must be discouraging for companies to find horrible online reviews from people who haven’t contacted them first.</p>
<p>Not many doctors hire nurses to work in their offices anymore unless it is a Nurse Practitioner. Are you confusing “nurse” with "MA (medical assistant)? For that matter, is the MA referring to herself as a nurse or is the doctor using that designation?</p>
<p>In many states it is illegal to refer to yourself or your staff as a “nurse” if they are not licensed as a LPN (LVN in some states) or RN. But people do it all the time. </p>
<p>At any rate, I’d let the office manager know.</p>
<p>Not many doctors hire nurses to work in their offices anymore unless it is a Nurse Practitioner. Are you confusing “nurse” with "MA (medical assistant)? For that matter, is the MA referring to herself as a nurse or is the doctor using that designation?</p>
<p>In many states it is illegal to refer to yourself or your staff as a “nurse” if they are not licensed as a LPN (LVN in some states) or RN. But people do it all the time.</p>
<p>At any rate, I’d let the office manager know.>>>>>>>>>>>>>>>></p>
<p>She says she is Dr. P’s nurse. I am assuming she probably is an LPN.
She is sooooooo sweet and I dread getting her into “trouble”, but literally I have not had one straightforward, correct interaction with her. </p>
<p>Not to defend the staff, but if your doctor’s office is using an EMR, it is possible the nurse/MA click the wrong pharmacy and the Rx went in electronically. Our EMR system has pharmacies preloaded, and I have found several that will have the wrong zip code; it would be real easy to enter the wrong pharmacy on a patient. I usually will ask a patient if they are still using the same pharmacy as their last visit.</p>
<p>So let the office manager know, but do understand it could have been human error, either by the staff or the data entry person for the EMR system.</p>