Can you tell us what resources are being put into fixing the problems? 20 man hours a week? Less? It seems like once we got to a kind of not right but not completely unusable state efforts in that area ended. I guess it isn’t hard to believe resources weren’t diverted from fixing functionality only because I believe the resources devoted to fixing the problems are so minimal right now.
CC does have you talking to us now, which helps from a PR point of view. But if it would be nice if in addition to running interference they would also fix the problems. I know I’m a broken record, but heads would roll if this transition happened anywhere else.
I’m not attacking you personally because I do think you’re doing a good job and I do really appreciate the communication. I am a bit flummoxed by the fact that your bosses seem content to have a site that only functions properly about 90% of the time.
ETA Right now resources are being used to fix problems that were created today. It seems like that is the same skill set needed to fix problems that were created in the transition.