TL;DR: All registered users will need to change their passwords after April 19th. Click here for instructions on how to reset your password. If you have any trouble send us an email at email@example.com
Protecting the privacy and security of our CC community is a very important part of our team’s responsibility. We take it very seriously. As part of our regular maintenance of CC, we review all areas of the site and identify where we can improve our security and keep pace with the latest standards and technology that helps protect the data of our users. Many users have asked us about our data and account management procedures and account change requests are some of the most frequent we get.
To that end, on April 19th, we’ll be rolling out a change to the way that users create accounts and log in. This change will update the way we protect vital information like emails and passwords and align it with industry security standards. Additionally it will bring several additional benefits:
- Easy changing of usernames (with admin approval)
- Easy changing of emails (you can do this yourself!)
- Eliminating several hiccups with registration
- Eliminate problem with logging in every time you visit
- Easier anonymization of accounts
- Pave the path for bringing back features like school lists
The only temporary drawback to this change will be that all logged in users will be logged out and be required to change their password. While annoying, this is a necessary step in our upgrade to new technology and standards.
WHHYYYYY do we need to do this?
Because you deserve the best system that protects your security, is reliable, and makes it easy to manage your own account.
When will this happen?
The upgrade is tentatively scheduled for early morning (3AM EST) on Monday, April 19th.
How do I reset my password?
I will post screenshots later this week that will show you step-by-step what you need to do.
Can I just reset my password now?
No. You’ll need to reset your password after we do the upgrade on the 19th.
I use the same password for all my accounts. Can I keep my password the same?
Uhhhh… I guess you could… but I highly recommend using a password manager and making the passwords on all your accounts different.
What if I don’t have access to the email associated with my account?
Send a PM to @CCAdminVic immediately with the email address you want to be associated with your account. When we do the upgrade, we’ll reset your email and then you can reset your own password.
Didn’t we just #@$! do this!?
It is true that there was a login change in December of 2019, but that was a completely different system and a small step towards this larger upgrade. That was a step in the direction of clearing out invalid accounts, this is making the login/registration system better as a whole.
Does this mean our security was bad?
No. We do not want to take a reactive approach to security and systems. Instead, we seek to be proactive and do the necessary work to keep our systems up to date with the best technology as soon as we can.
Was there a data breach? Is that why you’re doing this?
Heavens no. But there have been A LOT of breaches lately with some big name sites, which makes reviewing our systems and keeping them up to date even more important.
Please ask any questions below and I’ll do my best to answer as soon as I can. I’ll also update this post with screenshots of the exact procedure to follow to reset your password after the 19th.
Thank you for being part of the CC community!