<p>Not to tack onto the other thread, but this really bugged me.</p>
<p>Dell shipped package overnight on Thursday. Fedex called to say it would be in before 3 on Friday. Tracked online–all messages stalled on Friday morning (it got into the airport near us by 10 am, then, nothing.) Saturday morning, finally, listed as out for delivery.</p>
<p>Saturday around 2 I get a notification that it was being sent back to the depot because “customer not available.” there were 3 adults in this very small house with a clear view of front door and street all day. No one came to the house. No door tag was left.</p>
<p>I called and confirmed they had the correct address. Agent was flummoxed by the obvious falsification going on here–she’d said she’d notify the area manager and have him call us, and meanwhile, they’d attempt a “second delivery” (despite the fact that there’d been no first delivery) on Monday.</p>
<p>I fully understand that maybe guaranteed overnight can get delayed for the holiday, but the falsehood by the delivery person is really beyond the pale.</p>
<p>And I had a package I was tracking for delivery to our home (with 3 people home all day). FedEx tracking shows that the package was delivered at 10:18 am. Nope. No package was delivered. I tried to call FedEx and was couldn’t get through to a person after waiting on hold for 20 minutes. The next day I called FedEx again, got through and they said that they would look into it and call me within 24 hours. No call. But, a friendly neighbor on another street nearby found the package at their door and left it for us with a nice note. (Same street number, but completely different street name.)</p>
<p>I realize that FedEx is clearly overwhelmed now, but really?</p>
<p>I would be very angry. At least they are supposed to try 3 times before they send it back, but I don’t know that I would suspect falsification. Far more likely that they left the door tag on somebody else’s door. I find that my FedEx Express driver does a lot better job delivering my packages than the FedEx Ground guy does. He doesn’t seem to know where my house is.</p>
<p>Here is what I do if I find I missed the first delivery. I go online and select the option where it allows me to pick up the package at my nearest FedEx/Kinko’s. Though I don’t know how much of a delay that would be. It is very possible that they are trying to deliver to the wrong house, or can’t even find your house. I always end up doing that with my wine club deliveries, because the ground guy claims he can’t find the house, or has tried to deliver it repetitively…we have a steep road, I think he just doesn’t want to keep looking. They always have it right away for me to pick up at Kinko’s, and who wants to wait for wine, since we might not even hear the doorbell? God forbid they send it back.</p>
<p>I sent my mother in law a package last night from Seattle to Alabama. She just got it this morning, though I didn’t pay for Saturday delivery.</p>
<p>I’m currently having similar crap from them from a so-called guaranteed one-day shipment that should have arrived yesterday. </p>
<p>But mine was a little better (or different): they reported to Verizon that the package had been delivered; but their on-line tracking had it still in Seattle. Overwork is one thing; overt lying is another. </p>
<p>I’m still waiting… (meanwhile, all my post office packages have arrived on time at their destinations.)</p>
<p>They just sent me a note that it arrived at the local FedEx facility today, December 22nd, at 4:42 P.M., and went out on the truck for delivery at 5:20 p.m.</p>
<p>Hello!!! It’s only 1:30 p.m.</p>
<p>(I think the Mayans have bought stock in the company…)</p>
<p>For us, the pickup is quite a ways away with about three overcrowded holiday-shopper packed highways between us and it. It would take a couple hours of aggravating driving to go there–it’s the North Jersey central location, not a Kinkos or the like. In the middle of a warehouse wasteland.</p>
<p>I’d like to think they left the tag on the wrong door, but our address is clearly marked, and this is not the first time it’s happened. And they seem to usually get it right on “second delivery.” I think they’re not trying very hard.</p>
<p>UPS and USPS can both find us with no trouble.</p>
<p>It isn’t just FedEx. I sold an item on ebay recently and tracked the packaged after receiving a message from the buyer that it hadn’t arrived. I discovered that the package left Los Angeles and arrived at the city destination in Virginia but somehow was sent back to LA and then sent out again. Thankfully, my buyer was patient.</p>
<p>I was expecting an item yesterday from fedex that didn’t come, and my estimated delivery time changed to “N/A.” Freaked me out but apparently they were delayed because of the storm, which surprises me as it had already made it to Michigan and I didn’t think it was storming anywhere around here. I ended up getting it this afternoon.</p>
<p>So they claim to have tried to deliver it at 4:06 P.m., but if you e-mail them, they say they put it on the truck at 5:07 p.m. No storms. Just hopelessness. Now they say they’ll deliver their “one-day guaranteed express” next Wednesday.</p>
<p>Stuff happens. It’s the busiest delivery week of the year, there are a bunch of temp employees hired for the rush who have limited experience, and the flight cancellations from the midwest storm had far reaching effects, with equipment not getting to where it’s supposed to be. If you insist on ordering stuff the week before Christmas, you have to have some patience and not expect perfection. Same goes for waiting until this week to shop in brick and mortar stores, where you’ll find full parking lots, long lines, and testy employees. Tis the season. Happy holidays!</p>
<p>I think Fed Ex has gone downhill since acquiring RPS a number of years ago (like 10). Fed Ex used to be able to send a message to a specific driver of your route while they were making their deliveries. My Fed Ex driver changes depending what hub the shipment leaves from in my area. My Fed Ex drivers can not seem to find my house number since my house was added about 5 years ago to a 25 year old neighborhood and my house number is 20 numbers lower than my next door neighbor. UPS is as consistent as always…</p>
<p>Unfortunately, we didn’t order anything. Verizon decided to replace my daughter’s phone which is on warranty. Had they said it would take 3 days or 5 days, we would have had them send it to Los Angeles (where she leaves for tomorrow morning.) Now it’s not likely to meet up with her for weeks. We would have been quite happy with five days, or the post office, but they insisted on “guaranteed one-day delivery”.</p>
<p>We ordered the package we’re expecting two weeks ago. We didn’t have any control over when the company decided to send it. And like I said, I get guaranteed overnight not happening because it’s a busy season, et al. but I don’t think that saying they came to our house when they didn’t is good business practice at any time of year, nor saying that management will call back (who are NOT temp) when they won’t. </p>
<p>I just want honesty, frankly. It’s what I expect from myself, no matter what time of year.</p>
<p>Im really irritated too, not because of shipping, but because a few things that I ordered for H, weren’t even in stock, but that wasn’t noted until I checked " order status" and they had to order it from the manufacturer, with no indication of how long that would take let alone what the shipping process would be.
Im so disappointed because previously I had good service from this company.</p>
<p>However- I am relieved that my frustration is limited to online shopping and just my forefinger is worn out, unlike the days when I could spend several months driving around, trying to find a certain " mouse with a bottle" that D wanted from Santa.
I found it too!
;)</p>
<p>I’m in the same boat. Ordered a gift for my DS on December 6th. It still has not been delivered even though they said it was in stock and would be delivered in a week. Maybe in their alternate universe a week is really 30 days long? Sigh</p>
<p>FedEx and UPS seem to make more errors delivering to residences than to businesses, presumably because most of their delivery targets are businesses, so their delivery people are more familiar with the business addresses.</p>
<p>I finally finished designing and ordering our holiday picture cards from Shutterfly Wednesday evening December 19 at 7pm. I got an “order shipped” email the next day with estimated deliver Monday Dec 24. I just used their standard shipping but they use Fedex. My wife asked about the order so I checked the tracking yesterday morning on the Fedex website and it said, “out for delivery!” It was on our porch Saturday afternoon at 5pm!! :)</p>