Ghosted by the AO

Just an update. Not that anyone really cares, but it is cathartic for me. Same AO - There has now been a phone call with message left and another email sent. This time because one of DD’s schools called about a concern they had with her application. It was an issue that could be viewed as a problem, depending on how much importance the school placed on it and with the advice of others (well-versed in the workings of BS administrations and admissions committees), I felt it needed clarification.
There still has been no acknowledgement of my contact attempts. None. Nada. I am flummoxed.