<p>How much will this hurt me if I email the office? Or should I keep typing in whatever comes to my head?</p>
<p>:( I don’t know why they did not allow dictionary words.</p>
<p>I doubt it would “hurt” you to call the office. Just call in and ask after you get tired of trying (it would probably be faster than emailing).</p>
<p>If you remember the security question you set up when you created your account, you can reset your password very easily. That’s how I got to my status page :-)</p>