First they no longer honor expired Kohl’s cash. Which I actually don’t have much of a problem with. I’m a rule follower.
But now they’ve change another of their policies. I’ve always been a big fan of Kohl’s because unlike stores like Macy’s, their coupons are good on everything. So today I tried to buy a fitbit with my coupon and was told that their coupons could no longer be used on electronics.
How do you guys feel about this? Kind of makes me much less eager to shop there. And it’s the second place I go to for things. First being Amazon so I don’t have to leave the house and because they sell almost everything.
I’m with you about Amazon then Kohl’s being my go-to places. I didn’t know about Kohl’s cash limitations which is a bummer. I tried googling to see if I could find exclusions but can’t find anyplace that talks about it. I wonder if they still honor it on small appliances. I bought my rice cooker with Kohl’s cash!
I love Kohls because they are not in a mall. I especially love their liberal return policy. Of course customers will be sad if a store with great policies starts tightening them up. But a store has to be profitable to stay in business, and so if Kohl’s has to tighten up their coupon policies I will adjust and keep shopping.
I am enjoying Kohl’s Rewards program, which is something new and unexpected. So if you buy electronics and use your rewards card, you can still get “rewarded” on the back end of your purchase, even if you can’t use the coupon up front.
Also, there is a mobile App for Kohl’s that lets you get rewards just for walking into their store. Not sure I am ready for Kohl’s to be tracking my movements, but if you are comfy with that, you can get rewarded simply for being inside their store. How cool is that?
And I also love Amazon. I am spoiled by Amazon Prime’s fast delivery service.
I agree with you 3bm103, my love for Kohls is in large part because of the simplicity of their coupons. A store I go to much less frequently in my area is Bon-Ton (Dillards in some parts of the country) because their coupons have so many exclusions. I’m sorry to hear that they’ve changed their policy regarding electronics.
I am a big Kohl’s fan but was disappointed I could not used my coupon for FitBit. However, since I was buying during Kohl’s cash promotion, the sales person did point out, I could use the Kohl’s cash for Fit Bit. I went back when the Kohl’s cash was in effect and used my $20 to get the discount.
I have always had expiration dates on Kohl’s cash, so I have always thrown them away if I didn’t use them by that date. Did they ignore that date in the past?
They have had that restriction on things like fitbit for a while. I remember looking at them several months ago thinking about buying one at Kohls, but didn’t due to the coupon restriction.
I have gotten to the point with Kohl’s that I only buy something if it is on sale or clearance AND I have a good coupon. If I don’t have a good coupon, I consider buying it online to get the better coupon code and going through ebates. That is what I think is hurting Kohls. Their regular prices tend to be high, so shoppers feel like they need a sale and a coupon to make it worthwhile.
We have learned to wait patiently for items we like at Kohls to go on sale/clearance, and with a coupon. And we were offered a 15% senior discount the last time we were there (a Wednesday). It helps to marry someone older than you!
A lot of stores have coupons with restrictions. The worst part about it is that it’s usually in really tiny print. However it doesn’t surprise me that they would add a restriction. Perhaps there isn’t as big mark up on electronics as there is on clothes.
Never shop there. Too many gimmicks to keep track of. The price that I paid would surely be more than next week’s!
But I did wonder when I read about the FitBit disappointment - is it possible that the price is controlled by the manufacturer?
I generally dislike kohls for having to do kohls math any time I want to buy something there. I always feel like they jack up their prices, then make you use coupons and kohls cash to get the prices down to where they should be anyway. I would never buy anything there without the coupons or “cash” because I feel it is built in to the pricing and if I don’t use them I am being ripped off.
I agree that it is nice to have a store that is not in the mall, but I wish they would just price things fairly and do away with all the promos that are nothing but promises of discounts on future sales.
I have never liked Kohl’s, although it is my sister’s “go to” store. I find it cluttered and I never seem to like anything. I HATE the Macy’s coupon-scheme where everything I want is excluded, so I hear you on the disappointment with Kohl’s shift in policy.
I think sales are ingrained in us. I admit to buying something that’s on sale with less thought than if I’m paying full price. I disagree with you ksm - before this new policy, didn’t really think there are a lot of gimmicks to keep track of. You got a certain percentage off and you’d get some bonus money if you bought something.
My issue with Kohl’s is the fake sale pricing on the tags. There’s always a phony price followed by a purported sale price, but it’s clear to anyone who shops there regularly that the items have never been sold at the higher price. In some states, an item can’t be sold that way unless it has actually been on sale at the higher price for some minimum amount of time–I know that’s the case in New York State, and that’s why at stores like Macys you’ll see something marked “special purchase” or else a reference to “manufacturer’s suggested price” or “sold elsewhere at”. I’ve adjusted my thinking at Kohl’s so I know to ignore the fake sale prices, but I think it’s a very deceptive way to do business. Add in dealing with the Kohl’s cash and trying to catch advertised deals, and I feel like I’m shopping for a used car rather than a pair of pants.
I too hate the marked up pricing then needing to play the coupon/discount game, yet when JC Penney did away with all that and offered low pricing without gimmicks, it was met with abysmal failure.
That said, I’m not thrilled about restrictions on the coupons. I sure appreciated that 30% off when I bought my Dyson!
