Need HR advice - job offer "situation"

Hi all -

S2 is graduating in May and when he was dealing with a job search issue a few months back, I reached out to the wonderful CC world and got great advice. So, now Part 2…

Some background: S2 has interned for the same company the last 2 summers. At the end of last summer, he was told he had a job there if he wanted it. He was thrilled and told the VP (who made the “offer”) he would touch base in the fall. As promised, he touched base and they met at the semester break (late December) and he was offered the job. My son then asked for a couple weeks to “think about it” (he had another job offer at the time). It was also holiday season and we were leaving for vacation and he wanted to discuss it all with us. The VP said that was great and to email when he made a decision.

January 8, he sent an email accepting the job. He has not yet heard back. He sent a follow-up email about 10 days later and no reply. Now he is getting nervous - it has been almost 3 weeks. Prior to this, the VP was answering his emails in a VERY timely manner, so this recent silence is what is causing concern.

So, the big question is, what to do now?? Send yet another email? Or call? He has (or had) a good relationship with this man. Plus, the VP knows my son turned down another job offer to take this one. I would hope if there was a problem with the offer, he would have the decency to tell him so he could re-start the job search!! I just don’t understand how you can ignore emails?

Anyway, any advice is appreciated. Thanks.

Nerve wracking. I would suggest he call. Is it possible this VP is no longer there? Or for some weird reason he is not receiving the email - going into spam. Calling trumps waiting endlessly. S2 should call and investigate.

Oh, gosh. I read a column on this exact thing a few months ago but can’t find it now. I think it was the Ask the Headhunter column that gets posted on FB as part of the PBS Newshour. Google and you might come up with it. Good luck! That stinks. Is it too late to reconsider the other offer? Does he have anything in writing?

I’d call too with a “Just wanted to let you know I am really excited about coming back in May (whenever).”

I’d have him call in a heartbeat!

Call.

Definitely call. If no one answers or returns his voice mail messages, he should check the VP’s LinkedIn profile…

I agree with everyone who advises to call. Also, is the offer in writing? If not, lesson learned. ALWAYS get the offer in writing and do not decline other offers until the desired offer is in writing and accepted on both sides.

If he does not hear back from the phone call, consider the job gone.

There are somewhat questionable decisions/actions to be found on both sides here. Son was liked and extended a promise/invitation although it sounds like it wasn’t concrete (eg. salary info, etc) so it was less than an actual offer, although they’d have been heels not to later follow thru on the promise. Which is great, but then son chose the deadline. Of course this company expected he would interview elsewhere, but if I was in the VP’s shoes I would have assumed that when the kid got back to us he’d be ready to make a decision relatively soon thereafter, not just get in touch as part of the offer-collection stage. Asking for a few days to make a final decision seems very reasonable, but a couple of weeks does not (IMHO, of course). If it turns out the job offer is no longer valid then it was a mistake to turn down other offers. That all said, if the offer is no longer good then the VP ought to have the decency to tell your son instead of just disappearing. I’d say he should call and get it over with, one way or another. I have my fingers crossed there is an explanation and it works out for him!

If the company really wanted your son, your son would have heard from them.

In the job search world, no news is almost always bad news.

I would agree, this sounds like the job is no longer there. While I tend to agree that the S was a bit naive in asking for a couple of weeks to make up his mind, the VP could have said something like “we need to know sooner”.

I don’t know what is going on, but having been in corporate America far too long, I have some guesses:

1)Sometimes people like someone, and will say things like “you have the job if you want it” when in reality, they may not have the authority, or in some cases, they are saying it because they don’t have the heart to say no, or there is no position. I don’t know if that applies in this case or not, but it is a possiblity

2)It could be that the VP really thought the job was there, but due to budgetary considerations, the position was closed, or other things like they found someone else, or they moved someone internally into the position.

3)It could be the VP saw the kid asking for a couple of weeks to make a decision as an insult (there are people like that), and especially if the S in question told him he had another offer, he may have been insulted. It shouldn’t be in the real world, but there are people who take these kind of things personally.

The fact that he is not returning the messages is not good, unfortunately these days, because employers generally have the upper hand, politeness has gone the way of the dodo bird, every time I hear some corporate type bemoaning how people don’t want to work the way they once want to, young people are rude (all the stories about kids coming into interviews dressed wrong, or looking at their cell phone, etc), I want to scream, because corporate behavior is a lot worse than it used to be. I have had job interviews (through a headhunter no less, who were doing a search for the company), where the interview seemed fine, they got positive feedback, then the headhunter literally heard nothing back, no courtesy even of a “I am sorry, in the end we went with someone else”. Given that people these days are a ‘resource’, not a person, not surprising the attitude.

I would try and call the guy to ask what is going on, but don’t be surprised if you get voice mail, or an admin telling you “I’ll pass on the message” and then hear nothing. You also can try calling the HR department and asking them to find out what is going on. The only leg S might have to stand on is if the VP talked about offering the job in e-mail, because it is written that could potentially be considered a legal job offer and if the VP is an officer of the company (which isn’t always true in all companies, VP’s are not necessarily officers), it might even have more weight (and note I say might, employment law is tricky, and I am not a lawyer, only from what i learned in grad school).

One lesson learned, oral committments these days mean absolutely nothing, managers and HR departments know that legally an oral committment means bupkus. Don’t ever act on a job offer until you have it in writing, it is exactly that, don’t ever quit another job until you have the offer letter, and the background check is finished, because even if you accept an offer, the job can disappear if the background check has something they don’t like. In your S’s case, he should have asked for the offer in writing and only then reject the other job offer (hopefully in writing as well).

One other suggestion, if the internship was gotten through his school, he might want to talk to the career center and ask them for advice on what to do, sometimes, especially if the internship was arranged through a school program, at the very least someone there might be able to call and get an answer for S, it is worth a shot.

Thank you all.

He is going to call during business hours tomorrow.

Regarding the written offer - he did have an email with salary info, start date and a general description of the job and the training process. I realize that doesn’t translate info an official offer, but it feels close.

@mikemac - I tried to simplify the timeline as best I could, but I think it may be confusing. They met (face to face) in late December (right before Christmas) - the VP told him the job was his, if he wanted it. VP did not offer salary info, etc that day and told son to email with questions. Son emailed with questions (salary, etc) the next week and heard back with all the relevant info January 6. He accepted job January 8. It actually wasn’t that long given the holiday/ vacation time in between - that is kind of a lost week.

Fingers crossed for a happy resolution.

@dwhite:
Have your son talk to the employment office at the school, that e-mail could constitute an official offer,electronic documents these days can have as much weight as formal written offer. Among other things, the school may if they hear the details want to drop their relationship with the firm, especially if there was that e-mail, for behavior that if not illegal, is more than a bit scuzzy.

If he has a contact in HR and hopefully he does, I would counsel to call HR and not the manager. Was the offer a document or just information in the body of an email?

@musicprnt - I will suggest he consult with his school although he got the internship through a personal contact.

@momofthreeboys - After 2 summers there, I believe he knows quite a few people including some in HR. I will suggest that too. The original offer was face-to-face then the subsequent correspondence regarding the offer was in the body of an email.

@rockvillemom - Thanks!

Holding good thoughts for a positive outcome. Glad your son has the email. Let us know!

It does not matter if the offer was in writing or in the body of email… If it is an at will position, then good luck trying to go after the company… What remedies will he get? He sort of relied on the offer to reject the other offer, but he technically has not lost any $ in the process (and who knows how the other offer would have played out?).

The best recourse is to notify the school (if the company has any official in/externship relationship with the U) and to move on. If that was not an official internship, the school will simply shrug it off. I think it is time to intensify the job hunt!

I do not think 2 weeks for a reply was an unreasonable request, and it seems to have been honored before the VP disappeared.

Maybe the VP is on vacation. hoping this all,works out well!

@dwhite with the revised timeframe it does sound like your son acted reasonably. I hope this has just been an innocent mixup.