My husband’s stepmother was a funeral director, and her son and grandsons still run a funeral home.
The people at the funeral home will talk you through the process of arranging a funeral. They’re experts, and they’re accustomed to dealing with people who are under stress. (Pretty much by definition, anyone who is arranging a funeral is under stress.) They’re also accustomed to doing complex event planning in a hurry.
I’ve made funeral arrangements for two people. Both were elderly people who lived alone and died suddenly in their homes. In such cases, it’s appropriate for the person who discovers the body to contact the police.
Having to deal with the police is unusual, though. If a person is ill and expected to die at home, your first call after the death should be to the hospice or doctor, not the police. If the person dies in a hospital or nursing home, someone will contact you if you’re the next of kin and you’re not already there.
After that, the next call is to the funeral home. You’re going to need one even if you’re not planning to have a service in their facilities. In fact, you need one even if there will be no funeral. I worked with a funeral home to arrange for a direct cremation, with no service, followed by scattering of ashes at sea. This is what the person who had died wanted, and the funeral director knew exactly how to make it happen. Funeral directors work with a wide variety of other companies and organizations in their communities – everyone from clergy to florists to specialized cleaning services who can deal with situations in which a body was not discovered for days. (Yes, that’s an icky thought, but it happens.)
If a death is expected, you can contact the funeral home in advance to discuss preliminary plans. But even if no plans have been made, you can contact any funeral home in the community at any time. Many funeral homes have someone on call 24/7 who will make arrangements for removal of the body (which may need to be done within a few hours if the death occurred at home) and who will explain the options, what they cost, and how to pay.
In my experience, working with the professionals whom you deal with after a death is not a problem. They know their jobs, and most do those jobs well. It’s your family that will drive you nuts. In many cases, the decision-making involves multiple people, all of whom are stressed-out and therefore at their worst. If you’re all still speaking to each other by time the funeral is over, it’s something of a miracle.