<p>So I never really use online services like Amazon Prime, but my bf decided to sign me up for free shipping for textbooks this fall since his trial went out. Of course, stupid me forgot to set an alarm to cancel it before it auto-charges.</p>
<p>Yesterday I got the charge of $79. I was wondering if I cancelled it today would I be eligible for a refund?</p>
<p>I tried to navigate the site and it gives me an option to manage my Student Membership (though I have never been charged IIRC) and my Prime Membership (which yesterday was my first charge).</p>
<p>If I can’t receive a refund, I’ll just stick it out and set an alarm reminder and use it to its fullest and call it a lesson learned, but I never even use Amazon so I find it useless.</p>
<p>Their website navigation is superrrr confusing to me, which is why I rarely use Amazon. Which is why I am asking these forums, because I’ve seen many parents/students use Amazon Prime or Student Amazon.</p>
<p>No my question was, if anyone has been in my shoes, if I would be eligible for a refund if I was charged only yesterday and want to cancel it today? I have not used any of their services in between this time. </p>
<p>And since I’ve never used online services like these (that do month-to-month or year-to-year charges), I’m not sure what the ‘rules’ are.</p>
<p>Did you click on the link I posted? It says you are eligible for a full refund if you have not used the service.</p>
<p>If you used the service in the trial period but not since you were charged, I would *expect *you to be eligible for the refund, but double check with them. Try emailing Amazon - I have actually found their customer service very responsive when I have had questions.</p>
<p>Good luck.</p>
<p>Thanks, swimcatsmom. I had clicked that link but the End Membership page kept giving me an error and a ‘contact customer service’ message. I’ll call them now. I was afraid of calling them because most customer service representatives, I’ve experienced, were rude and just not willing to help/talk.</p>
<p>I don’t do netflix etc but LOVE amazon prime…you might give it a chance. I have watched multiple free series online and love free 2 day shipping. I hate month to month but once a year is totally do-able.</p>
<p>Oh, that’s weird. I have no problem when I click on it. Try googling cancel amazon prime.</p>
<p>I don’t have trouble when I click on that link either. Weird.
What about the website is confusing?</p>
<p>Amazon’s customer service is pretty amazing, so I wouldn’t worry too much about calling them on the phone (or having them call you, since I believe that’s how they do it).</p>
<p>We were just talking today about how much we love Amazon Prime…their service, free shipping on many items, watching movies and TV shows, it’s awesome.
And I have always found their customer service to be great.</p>
<p>And you can borrow a Kindle book once every calendar month, at no additional charge.</p>
<p>I love Amazon Prime, too. I buy almost all baby, birthday and Christmas presents through them because of the free 2 day shipping.</p>
<p>@emeraldkitty4: for someone who only uses Amazon twice a year (for book ordering each semester), the website is extremely cluttered. Links and options everywhere. Everywhere. Under “Your account” you get like 50 links alone.</p>
<p>My D called them and got hers canceled. They refunded her money right away. We decided we really only needed one account between us and as a grad student, I have it too.</p>
<p>I LOVE Amazon Prime, but I am sure you can get your money refunded if you haven’t used the service. Their customer service is very reasonable and responsive.</p>
<p>If that doesn’t work, contest the charge on your credit card . . .then your credit card company will fight the battle for you, and probably the charge will be removed permanently.</p>