<p>If I remember correctly, I mentioned in an earlier thread (perhaps the one MD_Mom just linked) that sometimes College Board customer service representatives do NOT give correct information by telephone inquiry. I had a very bad case of that happen just more than a year ago when I asked about test scores that had vanished from my son’s record of scores. The scores were eventually restored by a senior customer service supervisor whom I reached by email, but not until lower-level employees had told me FIVE TIMES by phone or by email that the scores were “purged” and could not possibly be restored. </p>
<p>So I like to check and double-check on all these issues. I trust best publicly posted webpages, although sometimes those are wrong too.</p>