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<p>Hi, guitars101, and just to confirm I am reading your posts correctly, this is contrary to what you heard before, right? </p>
<p>It occurs to me that it must be very difficult for College Board to run a training program for its customer service representatives. (At a wild guess, I would suppose there is high turnover in a job like that.) All the College Board representatives I have ever spoken to by phone or emailed have been faultlessly polite, and as helpful as they knew how to be, but it appears quite possible to get two different answers to the same question–or, as in my earlier case, a consistently wrong answer–when contacting more than one College Board representative. </p>
<p>Thanks to all of you for your continued efforts to track down the facts.</p>