@eyemamom --First, Good letter and I applaud you for following up.
"This is what I wrote:
My husband and I ate breakfast in the atrium this past Saturday at approximately 9 am. As we were sitting there a group of people with adults and children were walking towards the restaurant. I don’t know if the child was whining or having a fit, but suddenly a huge, muscular man starts beating this child within an inch of her life. One woman took a swing at the man and another woman held her back. I don’t know what the other adults in the group were doing but the sounds were sickening. Everyone in the restaurant stopped and obviously didn’t know what to do. It wasn’t safe to intervene. The manager finally slowly walked over to the phone to call security. Several minutes went by and the man stopped. They all just went back up the escalator. The security officers finally showed up and just wandered around and did nothing.
I hope the hotel has cameras and tries to ID this family and get help for those children. I’m still sick about it.
Given how lackadaisical the security ended up being I should have videotaped the event and called 911.
The staff at the restaurant all witnessed this as well in case management decides to follow up."
Here’s what I would add to make it more of a “witness statement”
I’d describe the “muscular man” in more detail (tall, short, big body builder or slender athlete? How big is huge?)
Did you hear the child say anything? (Just describe the child’s actions–was she upset?)
“Beating within an inch of her life”. What does that mean? Spanking, hitting her all over? Did she faint? Did he hit her continuously? Once, twice–more than you can count? You don’t really know but saw the kid afterward?
“Sounds were sickening”–what does that mean? Screams? Broken bones? Thuds?
“It wasn’t safe to intervene”–Totally get that (stay safe) but was it the guy was just totally out of control, his size? Yelled for people to stand back?
“The manager finally slowly walked over to a phone to call security”-- Any idea how long it actually took before you think someone responded? You don’t know if he called security unless you heard the phone call–he could have called someone else who finally called security.
“Several minutes went by”–any idea?
“They all just went back up the escalator”–anything said that you heard? Did the guy usher them onto the elevator or command them? Who went up? Him, both women and the kid? Or just one woman? Any guess at ages? Did you see?
“The security officers finally showed up and just wandered around and did nothing.”–Do you know that? Were they asking anybody what had gone on? Did you try to volunteer information or even have a chance? Had most people just scattered by that time?
Did the security officers just come down and leave without trying to find anything out?