Yelled at a Rude Homeless Man in Church. Was I wrong?

So in my church, after every service, different people are responsible each week for serving food to the congregation in the parish hall, and today my family was serving food. Most people had received food and left, and this homeless man, who comes to the parish hall sometimes, approached us when most of the food was already gone, except for a small portion of pasta that had already been wrapped up. He asked for more pasta, and my sister, for some weird reason, was hesitant to give him the food (she’s extremely socially awkward; I’m assuming because the food was wrapped up she was hesitant to re-open it). The homeless man sensed this and then said abrasively, “If you want to keep it for yourself at home, you can! You don’t have to give it to me!”, and he walked away.

He came back a minute later, got in my sister’s face, and kept being pushy and abrasive saying “Well the thing is is that I’m homeless! Are you taking that home with you?! I don’t think you need it!” and he was very rude in his approach. If he had calmly, nicely asked for food, I would have gladly given him food without a problem, but with my sister constantly not standing up for herself in many social situations, I just lost my temper and I yelled at him in front of everyone, because he continuously kept demanding food by saying that we don’t need food because we have a home to go to. I said, “Yes if you want the food we will give it to you! Sit down! Just sit down! You don’t have to be rude!”. Side note: I also overheard him tell our family friend that if we were in the streets, it would have been a “different scenario” (meaning he would fight me. Luckily he didn’t get a good look at my face lol). I walked into the kitchen, where my other sister and my mother were working (they only saw me yelling. They didn’t know why). They found out why, and at first I thought they would be on my side, but then they all looked at me with disappointment and shock at my behavior, with all of them basically saying that I should not have yelled at him because we were in a church, and he MIGHT be mentally ill.They say I should have just kept my composure and given him the food, but I slightly disagree for two reasons. 1. Throughout my life, there have been many occasions where my mother has YELLED at disrespectful people in places like our school, our church, over the phone, etc., so I think she’s a complete hypocrite. Also, throughout my life my mother has been giving me conflicting messages. One minute she tells me that if someone is rude to let it go, kill rude people with kindness, and basically be a pushover. Then the next occasion that someone was rude to me and I said nothing, she scolded me for being a pushover, told me stand up for myself, and stop letting people be rude to me. To be completely honest, I truly believe my mom only cares that I yelled at someone because it will affect HER image, not mine.

  1. The second reason I disagree with her is because we don't know FOR SURE if the man is mentally ill. I don't think he is at all, but just because he is homeless, my sisters and mothers assumed he is mentally ill, and therefore I should have just been quiet and let him be rude. However, is mental illness an excuse to be rude? I'd like some of your opinions on that.

I’m sick of people thinking they can talk to me or my sister like that, because we are extremely nice people and they can walk all over us. To be completely honest, I don’t feel bad at all for what I did, but should I? What would you guys have done? Is my mom a hypocrite? Thanks for reading. :slight_smile:

In service jobs it’s kind of your mission to let people walk all over you. You try to help them as much as you can, as nicely as you can, as quickly as you can. If you’re serving food, consider that your temporary job. The customer is always right.

All you had to do is say, “Sir, I think there’s been a misunderstanding. We’re not taking this home; it’s just all that’s left of the food. I’ll unwrap it for you right now. Here you go. Sorry about that.”

Source: Walmart cashier who makes it a point to say “Sorry about that” even when it’s THEM being rude to ME. You want them to go away happy. Or at least not angry.

People who are homeless have experienced significant hardship in their life. They also have mental health problems. From what you have written, I’d say each member of your family might want to evaluate why they are involved in serving food at the church. Are you charitable, kind and want to be helpful to people who have nothing or are you seeking to get something else out of it? People who interact with the homeless as part of a responsibility also have responsibility to act with kindness and to consider the life circumstances of those they deal with. If your mother is not genuine (“kill rude people with kindness”) , that does not give you license to be the same way.

I agree ^^^. Seek compassion instead of frustration, especially in a setting like a church. It’s a skill you’ll need in many situations, the ability to keep your calm and convey what you mean in a respectful tone, even if you don’t think they deserve it.

Statistically, mental illness is more common in the homeless population than in the non-homeless population. Coupled with the hardships in his life, this could have made the man quicker to anger. Is it an excuse? No, but it’s an explanation.

Seeing it from the other’s perspective is a difficult, but important, skill.

@lostaccount My mother signs up every year to be on the list of people who wants to serve food to the church community. She just brought us along for the extra help lol. I like serving food and all, and even if the person is rude once, I always let it go, but I yelled ONLY after he got in my sister’s face a 3rd time.

@bodangles I completely see your point. I guess I should have been more calm. Well I guess this is a learning experience for 21 year-old me.

You asked if it was wrong. Yes it was. You were essentially representing the church. The homeless person was certainly suffering from a bad life circumstance and is likely mentally ill. People who represent the church and interact with people in dire circumstances have to be trained to be empathetic and how to handle the sometimes irrational behavior of those they are interacting with. If homeless people were rational, they would not be homeless.

My Walmart job has been a similar learning experience for almost-20-year-old me. People suck sometimes, but it’s good to be nice to them anyway. :stuck_out_tongue:

You are human, you lost your temper, learn from the situation, don’t do it again if in a similar situation.

You guys are right. I usually do exactly what you guys are saying, but it was hard to keep my cool with the amount of abrasiveness that man was giving. I’ll just continue to show compassion and represent the church well.

You’re right. No one knows for sure that this man was mentally ill. If he is mentally ill, part of mental illness may present as hostility and limited social skills. It is not an excuse for his behavior, just a reason. He may have been agitated because he hasn’t eaten for days prior to today , and has no idea when he’ll eat again. As one poster said already , learn from this experience. And to answer your other question, yes it was rude and wrong to behave that way, especially in a church.

Wow. This is about your ability to be charitable, not the standards you wish you could hold all others to. And yes, in a religious context, where (in more than theory,) you are supposed to take the religious lessons seriously.

It’s not just about whether or not he is mentally ill- and yes, he may simply be stressed beyond what a sheltered young person can imagine.

My kids and I did long term meal site vol work- very different than serving to the congregation. We heard all sorts of stories. And our guideline (that of the group, expected of every member) was to feed the people who came and show them dignity. If it ran out and some came in late, someone would find something, even PB&J.

Think about it. The Quakers have a nice expression: putting faith into practice. Goes with “practice what you preach” or what is preached to you. Think about this experience.

Until mental health issues hit you or someone you know well, it can be hard to be empathetic to people suffering from them. To this guy it may not have seemed wrong or inappropriate – a person’s brain can be sick or damaged just like their heart, kidneys, etc can be. A large percentage of the homeless population in the US is made up of mentally ill people. What you were serving likely would be the only food he would get all day – while you and your sister likely had 3 meals that day. You generally don’t need to serve free meals to people who are capable of caring for themselves, this is exactly the kind of person who needs the meal services you were providing. If something like this happens again, do your best to be accommodating and don’t lose your temper. If it is a situation you really can’t handle, ask them to please wait while you get an adult.

I’m going to disagree a bit here. Was it wrong? Yes. Understandable? Yes. When people attack our family members we become very protective. He comes with his baggage. You come with yours. You see you sister picked on repeatedly, so he poked a mama bear with you.

Forgive yourself, learn from it and move on. You will learn patience over time:). You are a good sister.

Oddly, OP has another thread about an issue in the food line at church.

@lookingforward I know right! It’s purely coincidental. Maybe I should just stay away from food at church and just go home lol

This may be a good idea^. Maybe you aren’t cut out for food service!

@HRSMom Thank you for understanding where I’m coming from. After going home and thinking about it, I actually feel terrible now for what I have done, but remembering that I am human and I make mistakes sometimes has kept me from beating myself up.

It’s easy to be charitable to people who are polite, grateful, etc., but it can be harder to extend that same charitable nature to someone who makes you feel uncomfortable or doesn’t seem grateful. However that should not be an excuse, community service is not a tool to make one feel good or increase one’s social standing. In order to be truly charitable you need to put yourself in their shoes and do your best to understand where they’re coming from. Sometimes that can be challenging, but even if you cannot understand the motive for their actions that doesn’t make them less deserving.

I’ve volunteered at many different locations (animal shelters, nursing homes, etc.) and the most challenging has been my work with the disabled, especially with nonverbal children. It can be very hard to understand what they want/need, but that does not mean I should show my frustration. I’m the one with the responsibility to help them and they’re not obligated to make my job easier.

Your story reminded me of this video for some reason. Rude person and how to handle them. Take a look.

http://www.values.com/inspirational-stories-tv-spots/67-deli