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The “Welcome to Featherstone” marketing campaign and accompanying video have drawn praise for boldness and, well, ruffled some feathers. John Marshall, Colorado Mesa’s president, said starting a conversation was the goal.
“A lot of universities are caught up in this game where it’s, we’re trying to be Harvard-like or something. Man, I’m not interested in that at all,” Marshall said. “If you have an endowment that you could scholarship every single kid twice over, and you still charge $100,000, there’s only one reason for that, and it’s to keep people out. And what we’re trying to do is fundamentally something different.”
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“If it’s done badly, it feels smug, but if it’s done well, it builds trust and transparency,” said [Mallory] Willsea, a higher-education consultant and host of the Higher Ed Pulse podcast. “We just don’t see satire and humor very often within higher-ed marketing. So the risk is, you know, it’s emotional, but it keeps you engaged.”
Others like Teresa Valerio Parrot, principal at TVP Communications, believe the Featherstone University messaging emphasized a harmful trope, especially as some conservative politicians are already inclined to cut colleges’ funding. “I am not a fan of any institution punching at any other sector of higher education,” Parrot said. “This is a time for higher education to come together and to talk about how it benefits our students and it benefits society, rather than to take on each other in the public sphere.”
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An ad like this, Parrot added, can also send the wrong message to prospective students. “If they create this mindset that we are the only one for you, or it’s us versus them, then where do those students go next to further their education?”
Carol Keese, vice president for university communications at the University of Oregon, said going after the nation’s most prominent universities, as the Featherstone campaign tried to do, is wrongheaded. Those institutions are “overwhelmingly” doing things that benefit Americans — through cancer research, agricultural research, and mental-health research, Keese said. And those colleges also succeed at uplifting their students. “Higher education is the biggest engine for social mobility the world has ever seen,” she said. “It is not an engine that reproduces wealth and privilege to the exclusion of everything else.”
While the sector has “serious work to do” to reframe its own value proposition, Keese said she didn’t think a caricature was the way. “CMU used the moment to ridicule a whole sector, and kind of ironically, in doing so, discount both its own value and the value of the degree that the students they’re supposedly talking to are seeking.”
But Leilani Domingo, Colorado Mesa’s student-body president, believes the point of the campaign is to get attention from students, and that’s exactly what it’s doing.
“That mindset that prestige equals quality is often what leaves students like me behind,” said Domingo, who appears in the ad. “I come from a low-income family, first generation, student of color who just needed someone to believe in them, and CMU believed in me … this campaign is truly what that’s about.”
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