ML, I am so sorry for the loss your family must feel at this time.
ML so very sorry to read this. You are so right that what is seen on the outside, is not necessarily what is going on inside.
ML, how terrible. Condolences and my prayers for his family.
To the OP, the “visit was a waste” serms rude and uncalled for.
My only thought is, do you tend to do all the talking in person? Maybe they couldn’t get a word in? If that’s the case, try listening nore than speaking. If not, just chalk it up to them being cranky.