My husband’s facebook account was hacked by someone who changed the password and the email and phone numbers associated with it so my husband has no control over it. The Facebook help pages are of no help at all. He gets stuck in loops and “wrong code” messages even when he copied and pasted the code they sent him. Evidently, this is not unusual. We’ve tried all the steps on all the help pages at Facebook. Has anyone successfully recovered their account?
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We have tried all steps listed on all Facebook help pages. They all assume you have control of either the password or the contact information. And thus are worthless
@dadof4kids any thoughts?
After two days of googling, our social media guru daughter found a way to actually talk to someone at Meta! And we are trying what they suggested. Fingers crossed that it works. It’s not all that different than what we’ve been trying but maybe.
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You are lucky! H got hacked a couple years ago & totally lost his account. We reported it, tried everything to get it back, but we never were able to recover it. He had to start a new account with a different name.
Well he doesn’t have it back yet. We’ve done what they said and then they said to wait 48 hours. So we still have to see how this ends. But we do know how to contact a real person to yell at if nothing changes! I just wish it were me. I have less than 200 friends and rarely post. My husband has over 1000 friends and uses it to post wildlife photos and to connect with several groups he leads. Sigh.
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Same thing happened to a good friend. She never was able to recover her account despite a number of us reporting the issue. I think those reports go to the dead letter bin.
Plus, if they say they are going to follow up with the account holder, and their email, phone and password info has been changed…who exactly are they dealing with? That would be the hacker who would ignore them
This is indeed the issue. They have you upload ID. Whether anyone looks at it is a whole other issue.
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My friend lost all access to her Facebook account, and she had to start a new one. Facebook help is worthless.
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All the wonderful photos! I’m so sorry.
Someone just tried to get my password and Facebook was confirming my change of password. I said no that I did not request a change. I’m glad they checked!
I’m sorry that these jerks want our lives.
Last week when there was Facebook outage, I thought my account was hacked. I was never so scared. It was when I activated multi factor authentication on Facebook.
If anyone can figure out how to recover an account, I would be interested.
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Ugh. Yes my husband got those emails but he had been out all day and it was too late. Facebook let the password change and all the other changes go through
I had a second Facebook account that I used professionally and had over 7,000 followers. It was hacked and totally disappeared. Facebook help was useless and all the messages I sent were never answered. I couldn’t figure out how to get anyone on the phone, so at least you have that.
I finally gave up, and resigned myself to the fact that the account is gone.
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How awful. I am planting the idea that he may just have to resign himself to the loss and start over. Facebook should do better.
It worked! My husband has control of his account again!
He followed the steps that were outlined both online and in the phone call my daughter had with Facebook. For some unknown reason, the first time he was asked to upload ID his driver’s license was rejected. The two days later when he went through the process again he used his passport and it was accepted. 48 hours later he was given control back and you can be sure he has 2 Factor Authentication now! Phew.
I think some of the difficulties he had the first day were due to glitches at Facebook. Once this happened to him, I went into my account that night to change my password and it would not work. Every time I entered a new password and pressed the complete button I got sent back to the “enter your new password” page. The next morning when I tried again it all went through with no problem.
Facebook should be forced to have a better user support system, but then, as they say, “if you aren’t paying them anything you aren’t the client, you are the product.”
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So glad your husband succeeded, awfulness from Meta notwithstanding.
I’m so glad this worked for you. At the same time, it’s enraging that there is actually a procedure that can work, but that is so hidden from most users that they give up before they find it. That information should be front and center on help pages, when it demonstrably is not.
Again–ecstatic to hear that your H got his page back!
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Whew!!
Yeah, everybody if you don’t have 2 factor authentication on everything do it now!!
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