@MaineLonghorn If it was Amazon or another place where you store your shipping addresses, it can be an easy mistake to make.
Saw this and thought of you, @intparent. 
Or on Twitter. 
Gosh, @MaineLonghorn I thought you meant it came addressed to your CC username.
Sidebar- my rug (runner) came from Hayneedle, nor Wayfair. Better price on Hayneedle.
Congrats on getting traction on the rug fiasco, @intparent.
I think when you post on a company’s facebook page it goes to a side location, not to the main page, but I did post a big thank you to Delta the other day for their recent decision, and. got several comments (though come to think of it I believe they were from friends)
Slightly off topic, but I recently ordered something from Amazon and the seller messed up the order slightly and sent something else. It was not very expensive, but a bit bulky. Rather than have me return it, they sent the correct item and told me to just keep the first one.
Back to the Overstock dot com rug thing - about 2 years ago I ordered 2 large sized rugs (8x10 or so) that didn’t work, and when I went online to do the return request and print the return shipping label I logged on, went to the my orders section of the website it said returns were not allowed. I knew this was incorrect because I had checked that very thing when ordering, so I called the 800 number and they emailed me the return shipping labels.
I thought it was pretty crummy that they would try to trick me into keeping the rugs with that “returns not allowed” message and I was glad I called. I have not ordered from Overstock since then because I don’t want to do business with a company that does scuzzy things like that.
Sidebar- re: Frontier. What a lousy company. Comcast is a gold star customer service co in comparison. 
We had a landline with GTE for many, many years. 25, I believe. Sometimes during that period, they were scooped up by Frontier… We kept the landline for all these years because where we lived, cell service was abysmal. We also used it for el cheapo internet service so we would not be enslaved by Comcast. Now… we moved to an area where AT&T gets full bars. When we inquired if we could move our landline to the new place, Frontier said nope, not possible (something had to do with area codes). OK, Mr. B said cancel it then. I asked if they would send a prorated final bill as the cancellation happened mid-cycle. Nope, not possible. They would issue a refund though if we overpaid. Ok. We got the final bill, which I promptly paid. Called the number - it was still active a month after we cancelled it. A bill showed up in the mail showing $17 overpayment. Ok. Another month, no refund. Another bill shows up - yup, still shows $17 credit and a warning that they will start charging $2 for paper bills (which we long ago switched to electronic). Mr. spent 30 minutes waiting for customer service to pick up. No, their policy is to keep the number active for 3 months after canceling then close off the account. The refund would follow. Ok. Fourth month was almost up, we got an envelope in the mail with a prepaid debit card apparently holding our $17. Mr. tossed the paperwork that came with it in the shredder. One day, he went to buy some yogurt and milk. When he used the card to pay for his $25 purchase, he expected to use up the $17 and then pay the rest with another card. The transaction went through - no additional funds needed. How come? Mr. asked the clerk to cancel that transaction and paid with our Visa. When he got home, he began researching why the stupid card went through for more than it was supposed to have… apparently, Frontier would bill us $35 overdraft fee… apparently we we not supposed to use that card for any purchase which is more than the card balance. Holy crap. Now the card shows $0 balance even though the store canceled that transaction. Stay tuned… Frontier is like herpes. Can’t get rid of it once you touch it!!
I am not even going to touch the Fios folks who dug up our front yard, did not fix up as they promised, broke the neighbors’ sprinkler that flooded our yard, and then had the nerve to ask why we don’t want to switch to Fios. So if you have a choice of Frontier or Comcast, run, don’t walk, to the latter!
Sadly having some issues with Amazon.
I ordered pants and returned them and there was no problem at all.
I ordered them in a different size and did not realize that although it was the
same company these were fulfilled from China. When I tried to return them I was offered $6,
then $12. I still said no and quoted Amazons third party policy.
Customer service calls resulted in one saying that I could not get my $ back, one just did not know but
did email them, one completely agreed with me and placed an A to Z complaint.
The company in China has sent 3 emails asking me to “please, please, please” withdraw the complaint.
They finally gave me a return address in CA. ( China return would have bee over $100 for a $24 pair of pants).
I mailed them for $5.25.
The company emailed they were refunding my $ and to keep the pants.
Amazon special customer service emailed that they withdrew th A to Z complaint because
??? and to keep the pants.
So I am not finished. I WILL understand why they have a third party seller policy
and an A to Z policy that does not support that policy. At least I have an actual person to
Have this discussion with.
I will never knowingly order from anything but Amazon fulfilled again.
Amazon needs to get it’s act together with these third party sellers in several ways:
1 - Have a “shipped from the US”, or “shipped from North America” button somewhere prominent in the search selections, just like eBay and etsy do.
2 - Have country of origin and fiber content clearly listed, in the same place, for every clothing order. This is the law for clothing sold in the US, but it’s put on the label and you can’t always see the label online. Most 3rd party vendors don’t provide it, and use the word silk as an adjective. In fact, it would be great to have a photo of the tag, just to make sure there is one!
3- Always clearly state where something is made, clothing or not. I shouldn’t have to ask a question or sift through comments to find out where something is made.
4 - Indicate what the return process will be, before any item can be ordered. I had the same problem as @oregon101, where I was pressured to take a discount on a future order rather than paying for return shipping to China that would take months. Miraculously, they found a warehouse in NJ after I complained to Amazon.
5 - Insist that all vendors provide size charts and that they are accurate!
6 - Get rid of unscrupulous vendors! Surely more people than I have complained about the vendor listed in #4. I returned something to NJ, and thankfully kept my tracking number and receipts, because they claimed to have not received it. I had to email Amazon a photo of the receipt. I finally got a refund a week or so ago, for something I’ve been disputing for 2-3 months now. Stay away from the vendor Kimloog.
Phew, thanks for listening.
Wow! super great points!
I am still dealing with Amazon’s representative.
Would you mind if I used some of your suggestions?
Or would you like me to pm you the contact person?
Again, super ideas!
Feel free to use any and all ideas! If they tighten the bolts a bit it should ease the frustration of many consumers.
@oregon101 - another thing to add to the Amazon list:
Show a photo of the sticker or tag that says “this item cannot be sold in California”, or whatever other possible cancer risk tag there is.
I know that some people will argue with the CA “possible cancer risk” designations, but as consumers, we have a right to know if CA has determined this and be able to do some of our own research before buying it.
http://www.oregonlive.com/silicon-forest/index.ssf/2018/03/portland_entrepreneur_calls_ou.html :)) =D>
Good.
Amazon and #ebay have both lost their quality of customer service as they became behemoths. It is impossible to reach customer service in person and via their online feedback system, they give generic responses rather than have a real person evaluate a real issue. I have encountered multiple problems as both a buyer and a seller so I now seek smaller alternatives for buying and selling. They lost their "sweet spot" when they automated too much.
I sold something once which was brand new, in the package, via #ebay. Sold with a no returns policy. Buyer opened it and couldn’t figure out how to work it, so asked to return it. I declined, so he got angry and filed a false report w #ebay that it was not a working item (it was brand new in sealed packaging!), ebay did not even give me the option to respond. They gave me the option to accept a return, or they would refund buyer out of my account and charge me shipping, too. I received it back, opened, which means worth much less than it was when I shipped it to the buyer.
In another instance, I sold a previously worn high end label women’s top. I had bought it online and decided it was not right for me when it came. Seller had a no refund policy so I had to sell it myself. Never wore it. Washed it, packaged it and sent it out. Buyer changed her mind and made a false claim it had make up in it so had to be returned. First of all, I don’t wear make up, and second, I had specifically laundered and then shipped the top without any putting it on again. Third, she bought something preworn. Who doesn’t wash preworn before wearing? She could have washed it (and the makeup in it which my guess is it was hers). Once again, #ebay took buyer’s complaint, did not allow for seller response, and it was returned to me, at the cost of the top plus the cost to have shipped it to her and then back to me. I used to be active on ebay and Amazon but seek alternatives whenever I can these days.
I have had my #Amazon account hacked several times. I contact Amazon and they don’t take a stand. Someone was having food deliveries using an Amazon Prime Pantry(or whatever the name is for their two hour food delivery service) account and my credit card. Amazon refused to remove my credit card from the other person’s account and refused to tell me who the person using my card was. I was outraged and repeatedly asked to be escalated to higher level supervisors in customer service and then to their security department. They said they don’t have a security department. They said they have no proof the card I claim as mine is mine. They basically said anyone may use anyone’s card on Amazon as they have no way of knowing who a card belongs to. I told them in no uncertain terms it was my card and only my card, and they told me to take it up with my bank. The problem was at Amazon and Amazon could rectify but specifically chooses not to take steps to prevent a security breech. I had to be inconvenienced both by taking the time to argue futilely with them and by having to then call my credit card company and get a new credit card number because Amazon would not block the thief who was using my card. Amazon does not do a good job with their accounting so it is hard to match up charges on one’s bill with actual charges made. It is pretty easy for thieves to take advantage if you don’t reconcile your charges yourself.
Another #Amazon issue involves charges for digital services-movies being rented that I did not rent. I have reported those charges to Amazon as unauthorized and they some times will offer a refund but that doesn’t solve the problem of a third party using my credit card. Amazon makes no effort to deal with the theft piece. They simply give me a credit for what was stolen (most of the time. Other times, they tell me to take it up w my CC company).
Hackers suck.
OH MY this just gets crazier and crazier.
My tracking order for the pants states that the sent date was 3-2 as of 3-6 it was not deliverable.
No doubt because it was a bogus address.
Yesterday I received an email from the company saying that they will not refund my money until they
receive the package. Next I received and email from another Amazon customer service person saying
I will not receive my refund until they have the pants back.
Before I could even send them the two emails that they sent me stating to NOT send the pants back
(which were already mailed) I got yet another email saying that my refund was on the way.
As soon as my refund it on my CC I am pouring my H and myself a stiff drink and we are going to
entertain ourselves posting all of their ridiculous conflicting post back to them.
Then we will send a number of complaints and suggestions, thanks to greenwich, to as many addresses
as we can figure out.
What colossal idiots. I had 187 orders last year with usually 2-3 items each order …just saying.
I posted in another thread back in December http://talk.collegeconfidential.com/parent-cafe/2039745-unordered-packages-identity-theft-p3.html about my daughter receiving two Amazon packages, addressed to her maiden name, delivered to our old house. She had not order either.
So this week, my son receives a large box from FedEx. As he and his wife never ship to their home due to theft as they live in New Orleans, he was a bit concerned. It was addressed to both he and his wife and when he looked at the tracking info on FedEx, it showed the box was shipped from North Carolina. It had a return address of a discount store. When googling the store, it seems it sells on Amazon, and sells water, sodas and snacks. He tried to call the company several times as well as email, but never could get a person.
After the package bombs in Austin a couple of weeks ago, he had no interest in opening the package, although being as it made it from NC to New Orleans, he figured it might not be a bomb! Tried again to get in touch with the shipping company without any luck. He decided to call the New Orleans police who also tried to get in touch with the company and were not successful. They actually sent the FBI bomb squad out to examine the package. After 2 xrays, the package was found to be safe and was opened. There was a case of Perrier water in the box!! No invoice was included. Now my DIL has recently been drinking Perrier as she is pregnant, but she drinks the lime flavor; she has never ordered it from Amazon. This also makes it a bit scary as it is possible someone knows their habits.
Finally got ahold of the company who answered with another name, but said they were indeed the discounter. The woman wanted the tracking number which my son didn’t have on him, so she asked that he text it to her; not email or call 
He actually used his Google Voice number to text it to her, and she said it was ordered by him through Amazon, which of course was not true. The woman was not able to provide him with a credit card number, but if really ordered through Amazon, I am not sure they would have that information anyway.
The other weird thing was on the shipping label where the phone number is sometimes given, it was the beginning of his cell number, his area code and first 3 number, and the last 4 numbers was the last 4 of an old home phone number we had years ago. It could have been a wild coincidence, or someone has some information on him; it was so odd, especially along with getting shipped a similar item they have actually purchased in the past.
While all is well as far as the package, there is still a concern as to where the package came from. Is this just one of the brushing scams, or is someone with more information about my son and his wife involved?
did he contact Amazon directly about this?